Setting Up a New Clerk Computer

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Overview

Most new Meetinghouse systems will come with Microsoft Autopilot Enrollment (provisioning) enabled. This technology allows systems to be set up and enrolled over the internet. If your computer does not have the enrollment (provisioning) tool pre-installed, it may be downloaded by selecting this link.

Instructions

Step 1      

• Connect any peripherals (monitor, keyboard, mouse) to the computer. 
• Connect power and a wired connection to the internet if available. 
• If necessary, you will be prompted to join a wireless network during set up.

Step 2

• Turn on the computer.

Step 3      

• Windows setup will begin. 
• You will be prompted to provide information about the country, keyboard, and region the computer will be used in.
• If wireless internet access will be used, there may be multiple networks available in your location.  Select the network that is appropriate to use and enter the network credentials needed to connect.

Step 4

• If the system has been configured for Autopilot, the following provisioning screen will appear on the display.  If the Autopilot Enrolling (Provisioning) Screen does not appear, complete the system set up by following Steps 6 and 7.

Step 5

• Click the “Continue Anyway” button as soon as it appears. 
• The system will complete some tasks, reboot, and automatically login to an account called ChurchSupport. 
• Skip to Step 8.  

Step 6

• Follow steps 6 and 7 if Autopilot does not automatically run:
• Select Region, Keyboard, and any other prompts for preferences.
• Agree to any licenses.
• If you are not using a wired internet connection, you may be prompted to connect to a wireless network.  Follow the on-screen prompts to select the best network for your location and to enter any passwords that are neede
• When prompted to sign in with Microsoft:
  1. Click on Set up for work or school, Click Next.
  2. Under the Sign in line, click on Sign-in Options.
  3. Select "Domain Join Instead".
  4. When prompted, enter your unit's name. Click next.
  5. Set and confirm the password for the new account. Click Next.
  6. When prompted, create, and answer three security questions, clicking Next between each question.
  7. When prompted for privacy settings, leave the defaults. Click Next as needed and Accept when complete.
  8. Windows will download software updates for your computer.  The time to complete this task will vary depending on the network connection.  The progress bar will give you a reasonable estimate of progress based on your connection.
  9. Setup will complete.
  10. You will be prompted to login using the name and password you set in items 4 and 5 above.
  11. Login to the computer.
  12. If you are prompted to set up the Edge browser.  Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.

Step 7

1. Open the Edge browser if it has been closed.  Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
2. Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
3. You will be prompted to login using your Church credentials.  This is the username and password that you use to access church resources.  If two factor authentication is active on your account, you will be prompted to authenticate.
4. A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
5. Close the browser.
6. Navigate to the file location in the Downloads folder.  Right click on the file and select "Run as Administrator"
7. A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
8. A new browser window and a smaller dialog window will open.  DO NOT CLOSE the dialog window.  Simply move it aside on the screen to enable entering your credentials on the browser that opened.  If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
9. Enter your church username and password.  This is the same username and password you used in item 3 above.
10. Once you have successfully logged in, the browser window will change as shown below:

1. The ChurchSupportSelfProvision.exe application will download a few files and reboot the system.  The system will then auto login.
2. You may be prompted for privacy settings on login.  Keep the default values and select Next/Accept as necessary to complete the settings dialogs.
3. You will then be presented with a windows desktop
4. Go to Step 8.

Step 8

• The Computer Asset Updater will launch and display the following.  Please be aware this window may be hidden behind other windows on the screen.  Should this happen, move any open windows to review the Computer Asset Updater:

• Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

• A new Computer Asset Updater window will appear as shown below.  Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.

• Enter your username and select appropriate values for the Country, region and department.  The property is an optional field.  Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
• Click Submit.

Step 9

• A new dialog windows will open.  The selection made in this window will determine specifics of how your system will be set up:

Select Clerk Computer

• Select Clerk Computer entry from the menu.
• Press Enter.

Step 10

• A new dialog will open as shown below:

• For normal provisioning click Yes.  
• If this tool is being run on an already provisioned system and you just need to update the asset information, click no and you will be run through the Asset updater as shown in step 8.  Please be aware, if the system is not enrolled in management when this utility is run, it will be enrolled at that time.

Step 11

• Several dialog boxes will now open and close and the system will reboot automatically.
• On boot, the computer will login automatically using and setup will continue.
• Several more dialog boxes similar to what is shown below will open and close automatically.  A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time.  Please note that some dialogs may appear to be frozen or not move for some time.  This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system.  These dialog boxes will eventually show progress and complete.  Do not close any windows or change any settings during this stage.

• When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

Step 12

• Select the local account from the accounts listed in the lower left of the screen.
• Leave the password blank the first time.
• You will be prompted to create a new password for your unit.
• Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed.  The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots.  If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).