Kindoo Troubleshooting

Meetinghouse Access > Kindoo Overview > Kindoo Troubleshooting

Wi-Fi Access Issues

Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.

Door Doesn’t Open After a Success Message

1. Ensure you are standing 3–5 feet from the door and tap Open again.
2. If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.
3. Close and reopen the Kindoo app.
4. If the issue persists, contact your local leaders via email and CC support@locktronics.com.

Missing Door/Kin on the Nearby Entry Points Page

1. Verify with your local leader that you have been granted access to the door.
2. Stand closer to the door to improve detection (within three feet of the door).
3. Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.

Error Messages

Denied Access Message

This message indicates you do not have access to the selected door. Please contact your local leaders to request access.

Server Error Message

Restart the Kindoo app to reconnect to the server.

Confirm your phone’s data or Wi-Fi connection is enabled.

Support

For further assistance or more information, email support@locktronics.com or visit https://web.kindoo.tech/.