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Kindoo Troubleshooting
Meetinghouse Access > Kindoo Overview > Kindoo Troubleshooting
Wi-Fi Access Issues
Kindoo requires an active internet connection (Wi-Fi or cellular data) and Bluetooth to function properly. Please ensure both are enabled on your device for the app to work as intended.
Missing Door/Kin on the Nearby Entry Points Page
If you open the Kindoo app and do not see the door that you are trying to enter.
- Stand closer to the door to improve detection (within three feet of the door). You do not need to touch the door or the Kindoo logo.
- Ensure the Kindoo app has permission to access location and nearby devices. Check your device’s app settings and enable these permissions if they are not already active.
- Verify with your local leader that you have been granted access to the door. If you have been given temporary access you need to be granted access to both the Stake Kindoo site and specific doors. The dates for both access to Kindoo and the door needs to overlap to have access. See the Stake Kindoo Manager Instructions section titled "Difference Between Temporary User Dates and Access Rights Dates"
Door Doesn’t Open After a Success Message
- Ensure you are standing 3–5 feet from the door and tap Open again.
- If the door still doesn’t respond, turn your phone’s Bluetooth off, then back on.
- Close and reopen the Kindoo app.
Error Messages
Denied Access Message
This message indicates you do not have access to the selected door. Please contact your local leaders to request access.
Server Error Message
Restart the Kindoo app to reconnect to the server.
Confirm your phone’s data or Wi-Fi connection is enabled.
Support
For further assistance first contact your Kindoo Manager to ensure that access is correct. This is usually the Stake Building Representative or Stake Clerk.
If the Kindoo Hardware is not working a local leader can submit a FIR for the FM Group to review.