Content found in this wiki may not reflect official Church information. See Terms of Use for more information.
Forgotten Username/Password for General Church Zoom Account
> Meetinghouse Technology > Virtual Meetings
If technology specialist has either lost or forgotten the username and password associated with one of the General Church Zoom accounts in their unit, follow the subsequent instructions.
- Open a web browser and go to https://zoom.us/forgot_password
- Enter your email address and check "I'm not a robot".
- Click Send.
- You will receive an email with a link to reset your password. Click the link in the email.
- Enter your new password.
- Enter the new password a second time for confirmation.
- Click Save. You have now reset your password and should be logged into the Zoom web portal.
- Click Go to My Meetings to be taken to the web portal.
Note: You will also receive an email confirmation that your password has been reset.
For security reasons, you won’t be able to use the same mobile phone number that you use for two-factor authentication to help you reset your password. You’ll need to have a different mobile phone number or email address added to your account to reset your password if you ever need to. If you're still having trouble, reach out to Global Services Department to help you recover your account.
If none of the above work, please refer to: