Can not access ward list

shspackman · Post by **shspackman** » Wed Nov 30, 2011 3:35 pm

I logged on to LDS.org today and can not access my ward list (households). I can access lists of all of the other wards in my stake. The leadership list works. My profile also. My wife's log in gives the same results. Any thoughts?

"

There were no search results found " This is the message that appears.

Other Ward members are having the same problem.

shspackman · Post by **shspackman** » Sun Dec 04, 2011 7:37 pm

shspackman wrote:I logged on to LDS.org today and can not access my ward list (households). I can access lists of all of the other wards in my stake. The leadership list works. My profile also. My wife's log in gives the same results. Any thoughts?

"There were no search results found " This is the message that appears.

Other Ward members are having the same problem.

Does anyone have a solution to this problem?

aebrown · Post by **aebrown** » Sun Dec 04, 2011 7:44 pm

shspackman wrote:Does anyone have a solution to this problem?

It sounds like a problem that is unique to your ward. I really doubt that you can do anything on your own to correct it.

So I would suggest that you ask your ward clerk or some other leader to call Local Unit Support tomorrow.

craftyleo · Post by **craftyleo** » Sun Jan 08, 2012 12:05 am

We have the same problem and so do others in our ward, unfortunately we have no solution. Our clerk doesnt know how to solve it.

russellhltn · Post by **russellhltn** » Sun Jan 08, 2012 2:22 am

shspackman wrote:I logged on to LDS.org today and can not access my ward list (households). I can access lists of all of the other wards in my stake. The leadership list works. My profile also. My wife's log in gives the same results. Any thoughts?

I wonder if someone set all the profiles in your ward to "Private".

shspackman · Post by **shspackman** » Sun Feb 12, 2012 10:47 am

Last Friday our problem was solved. Frank at Local Unit Support, Tier II: along with another Brother logged on remotely to my computer. Using Firefox andthe Firebug app, we looked at the line code. We were missing a ine of code dealing with our directory. They took a couple of screen shots for reference and within 24 hours we were up and running again.