What to do when LCR is unavilable

[russellhltn]

If LCR is unavailable, please refer to the following links:

Donations during System Outage

If the computer is available, the spreadsheet in lkpowell's post will prove useful. Be sure to practice good security and not leave the spreadsheet on the hard drive. Printed copies must be kept in a locked drawer. You can save it to a USB drive and lock it away. (General Handbook 33.9.1, Technology Standards 4.2.5 and 4.8.1)

For checks, see Handwritten Checks in Emergencies.

[larsenzr]

Thanks for this info! It got us through today And especially thanks to lkpowell for that great spreadsheet! LCR isn't working for us at all today, so hopefully it'll work soon and we can get things entered, but in the meantime, we've got what we need!

[davidpratt]

After logging into your church account, clicking on LCR goes through a second security check. It is not that LCR is unavailable, it's just a security check issue. Apparently there are bad actors attempting to access LCR. It is not a web browser problem or too many people trying to access LCR at the same time. Just keep trying. If unable to access, make copies of all documents and deposit the donations in the bank. Donations can be updated in LCR after the bank deposit if you retain copies of the print outs and record the amounts of cash and checks sufficient to record in LCR later.

[tfaleono]

Literally around 11AM PST on Sundays, the system always does not load and it is really frustrating most times since church is long and then I have to wait until it decides to work again which is literally after a couple of hours in which I would have to come back to the chapel and try again. It so upsetting that this bug or error has not been corrected and that the old LCR program was more efficient as it was separate from the church website and I rarely had issues with it. Please whomever is in charge of doing the tech for the church site work on ways to improve and eliminate this issue because it somewhat is commonplace every Sunday and inconvenient when we try to do tithing.

[ashcroftgm]

Literally around 11AM PST on Sundays, the system always does not load and it is really frustrating most times since church is long and then I have to wait until it decides to work again which is literally after a couple of hours in which I would have to come back to the chapel and try again. It so upsetting that this bug or error has not been corrected and that the old LCR program was more efficient as it was separate from the church website and I rarely had issues with it. Please whomever is in charge of doing the tech for the church site work on ways to improve and eliminate this issue because it somewhat is commonplace every Sunday and inconvenient when we try to do tithing.

Yep, it's a persistent problem. We have members waiting for temple recommends to be printed, and we can't access that functionality.

[jknacnud]

This happens still and affects the Member Tools app as well. Today I was trying to record attendance for sacrament meeting and the Tools app said that the system is down for maintenance. Sunday is probably the worst day of the week for church tech services to be down for maintenances.

[jdlessley]

This happens still and affects the Member Tools app as well. Today I was trying to record attendance for sacrament meeting and the Tools app said that the system is down for maintenance. Sunday is probably the worst day of the week for church tech services to be down for maintenances.

The down for maintenance message is a standard automated message for a number of system issues. Most of the time on non-business days it is sent by the system when it has identified an issue that requires maintenance action. When the ICS department opens for work the next business day they will address the issue.