Recovering missionary email/photos

[nmecantwin73]

Update to previous post:

**Effective December 5, 2025, the technology message sent to departing missionaries was updated to include detailed instructions for exporting missionary.org data and to inform that the retention period for missionary email accounts has changed from 90 days to 60 days. Beginning March 8, 2026, all missionary email accounts will expire 60 days after departure and release from the mission.**

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Missionary.org email accounts (including photos, drive, etc.) will no longer be accessible 60 days after a missionary's release date. If no longer accessible, some Missionary.org email accounts may be retrieved up to 90 days after release by following these instructions:

1) Visit mail.missionary.org in a web browser (not the Gmail app).
2) Sign in using your Church Account Credentials.
3) Select Extend Access.
4) Click on Go to Individual Email.

It is recommended that you move all data (mail, photos, Drive documents, etc.) from your Missionary.org account prior to the initial 60 day expiration or before the extended date, if access has been extended. By doing so will ensure that you retain your data.

[oscarenriqueb1]

Hello, I served as a missionary and finished my mission in December 2020. My missionary email account (@missionary.org) is no longer accessible.

I recently lost some files from my personal Google Drive where I had saved my missionary photos and letters. Unfortunately, I no longer have access to them. This is why I am reaching out now, even though several years have passed.

I would like to know if there is any way to recover these photos and letters or access a backup of my missionary account. These memories are very important to me, and I would be extremely grateful for any help or guidance you can provide.

Thank you so much for your time and assistance!



Add my full missionary detailsClarify exactly what I need recovered