Chromebox missing Managed Guest Session

[andrewsharyn]

I'm setting up the new clerk computers and have the the enrollment and accounts going just fine. However there is no guest option on the user account login screen. Am I missing something or is there a setting I need to turn on for it to work? I didn't see anything in the instructions about it other than it should be there.

[jokamura]

I'm having the same issue. The Lenovo Chromebooks came pre-enrolled, so I signed in and had a clerk sign in too, but no guest option.

[andrewsharyn]

As of 21 Jun 2026 this has been resolved. The problem was on the Church's end for how the managed computers were configured. Once setup correctly the clerk computers updated and now have the guest available.

[rscroggin]

I’m having that problem, too. However, since I was unfamiliar with using a chromebox I setup an account while at home, so I could become familiar with this new (to me) environment. I wanted to be able to answer questions the unit clerk might have. Will that correct itself once I’m connected to the Liahona network? Thanks. One more thing. When I first started the chromebox, there was a CDW account sign on that appeared on the screen.

[rscroggin]

Resolved. Had to do a Chromebox Powerwash, then shutdown and power-on. Everything was as it should be after that.

[jdlessley]

I was not aware the Church was using the Chromebox desktop mini-PC. I see no documentation to that effect. All Church documentation only mentions the Chromebook laptop. While both use Google's lightweight ChromeOS operating system there are hardware differences and necessary OS software differences.

[rscroggin]

Yes, I tried those sources. With the phone help from meetinghouse tech support we were able to solve the problem. Please see my #5 reply above for the solution. Thank you for taking the time to contact me.