Error on store.lds.org

[Jts76]

I am trying to order temple garments from the online store and I have an active recommend, but every time I try the site keeps saying I need to log in, and when I try to log in, it redirects me to the store's home page.

I am having this exact same error! I go to the store page, click on the link for ceremonial clothing and it asks me to login. I put in my credentials (I know they are right, they are stored in LastPass and I can login to the main church website) it acts like it’s logging in but then takes me back to the error page saying login. The same think happens if I try to add pants or shoes. I can select the sizes but it says to sign in to ship to me.
I’m attaching a screen recording. It isn’t asking for my credentials because it asked the first time. I have tried clearing cookies and logging in again. I have tried on my iPhone, iPad and desktop over WiFi and on cellular. Don’t know what else to try.
Apparently the forum won’t let me attach video so I am attaching 3 screenshots showing before during and after.

[carlsond]

I am trying to order temple garments from the online store and I have an active recommend, but every time I try the site keeps saying I need to log in, and when I try to log in, it redirects me to the store's home page.

I am having this exact same error! I go to the store page, click on the link for ceremonial clothing and it asks me to login. I put in my credentials (I know they are right, they are stored in LastPass and I can login to the main church website) it acts like it’s logging in but then takes me back to the error page saying login. The same think happens if I try to add pants or shoes. I can select the sizes but it says to sign in to ship to me.
I’m attaching a screen recording. It isn’t asking for my credentials because it asked the first time. I have tried clearing cookies and logging in again. I have tried on my iPhone, iPad and desktop over WiFi and on cellular. Don’t know what else to try.
Apparently the forum won’t let me attach video so I am attaching 3 screenshots showing before during and after.

I'm having the exact same error as well. It's been going on for months. I can't order anything for our ward as well. I've tried from several computers, phone, incognito...You name it! I tried submitting a help request on there, but no one ever got back to me. Glad to know I'm not the only one. Must be a deeper system issue that needs to be looked into.

[martincasafranca]

So, it been 2 years or more, since the store website is not allowing some accounts to sign in. Does anyone knows when this issue will be resolved?

I am able to log in to the main church website and see all my membership information and even the LCR with all the info but I am not able to sign in into the store and buy anything.

[rmrichesjr]

So, it been 2 years or more, since the store website is not allowing some accounts to sign in. Does anyone knows when this issue will be resolved?

I am able to log in to the main church website and see all my membership information and even the LCR with all the info but I am not able to sign in into the store and buy anything.

There's a slight possibility clearing your browser's cache and deleting Church-related cookies _might_ help. Trying to visit the store in private or incognito mode is a fairly easy test whether it might.

[BrianEdwards]

Another idea for anyone suffering from this and interested in doing their own legwork, would be to find somebody in your ward (your clerk maybe) who can successfully make orders on the store website. Then using their same laptop and their same web browser session, log them out and try yourself to log onto your account and see if you can make an order.

If it consistently works on the same computer and browser session for one member, but then another member consistently cannot use their own account on that same computer and same browser session, then that seems like a good use-case to submit Feedback. I wouldn't be surprised if the Church support team perhaps assumes, that a lot of incoming issues are simply due to cookie buildup, etc. But if you can find this type of definitive scenario where it's fairly conclusive that it's related to a user account and doesn't have anything to do with the computer or web browser themselves, that might help get some action on the Church's end of things. FWIW.

[martincasafranca]

So, it been 2 years or more, since the store website is not allowing some accounts to sign in. Does anyone knows when this issue will be resolved?

I am able to log in to the main church website and see all my membership information and even the LCR with all the info but I am not able to sign in into the store and buy anything.

There's a slight possibility clearing your browser's cache and deleting Church-related cookies _might_ help. Trying to visit the store in private or incognito mode is a fairly easy test whether it might.

I tried that already. I tried in my cellphone and laptop. I even installed 4 different navegators (Mozilla, Opera, Chrome, Firefox, Edge) with no results at all.

[carlsond]

Another idea for anyone suffering from this and interested in doing their own legwork, would be to find somebody in your ward (your clerk maybe) who can successfully make orders on the store website. Then using their same laptop and their same web browser session, log them out and try yourself to log onto your account and see if you can make an order.

If it consistently works on the same computer and browser session for one member, but then another member consistently cannot use their own account on that same computer and same browser session, then that seems like a good use-case to submit Feedback. I wouldn't be surprised if the Church support team perhaps assumes, that a lot of incoming issues are simply due to cookie buildup, etc. But if you can find this type of definitive scenario where it's fairly conclusive that it's related to a user account and doesn't have anything to do with the computer or web browser themselves, that might help get some action on the Church's end of things. FWIW.

I've actually already tried this. The login issues persist. I did reach out to the Global Services Department and this is what they said:

"Thank you for reaching out and for sharing the details about the ongoing issue you've been experiencing with the Online store. We truly apologize for the inconvenience this has caused you and others.

I want to assure you that we are aware of the issue and our team is still actively working on resolving this matter. We currently have a case open with our technical partners, and we are awaiting a fix from their team on their end. Unfortunately, at this time, we do not have an estimated time of resolution, but please know that we are doing everything we can to ensure it is addressed as soon as possible."

So it seems this is a known problem and they are trying to resolve.

[jimbaird]

This issue should be resolved as of today when I post this message. We have had many of our testers who have experienced the problem that are now able to get in.

If you still have problems after trying again. Incognito browser etc. Please PM me with your church account name, contact info, system setup. Hardware, software OS version, browser you are using when you get the error. Add any steps you take so we can recreate the path through the site you use. Finally, add a good time of day you can be reached in case we need to do a troubleshooting session with you.

Thanks

Jim Baird

[carlsond]

This issue should be resolved as of today when I post this message. We have had many of our testers who have experienced the problem that are now able to get in.

If you still have problems after trying again. Incognito browser etc. Please PM me with your church account name, contact info, system setup. Hardware, software OS version, browser you are using when you get the error. Add any steps you take so we can recreate the path through the site you use. Finally, add a good time of day you can be reached in case we need to do a troubleshooting session with you.

Thanks

Jim Baird

Confirmed! Issue seems to be resolved now. Thank you!