Tools will not update

Any discussions around the Member Tools App on various mobile and electronic devices
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retiredtech
New Member
Posts: 28
Joined: Wed Jan 19, 2011 2:53 pm
Location: Taylorsville, Utah USA

Tools will not update

#1

Post by retiredtech »

Tools recently stopped updating and have not been able to resolve the problem.

Iphone 7 IOS 15.8.3

I then deleted tools and downloaded new copy. Installed OK, When starting update it stops and says "Member tools not available"

What is the next step to do in resolving this issue?
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Biggles
Senior Member
Posts: 1640
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Tools will not update

#2

Post by Biggles »

According to the details listed in the Apple App Store, the latest version of Tools requires a minimum version 16. Even though the information says the device is compatible! A friend has found the same issue with his iPad, using iPadOS 15.8.3. His iPad can’t be updated further.
retiredtech
New Member
Posts: 28
Joined: Wed Jan 19, 2011 2:53 pm
Location: Taylorsville, Utah USA

Re: Tools will not update

#3

Post by retiredtech »

The only solution appears to be: “buy a newer iPhone”! That will get to IOS 16 and above……
russellhltn
Community Administrator
Posts: 35261
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tools will not update

#4

Post by russellhltn »

retiredtech wrote: Wed Sep 04, 2024 12:46 pm The only solution appears to be: “buy a newer iPhone”! That will get to IOS 16 and above……
Or use the web browser instead of the app.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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