Missionary Donations Account Wrong--Local Clerk Not Helpful

[roderickson]

Hi,

I am trying to figure out who I speak with to get a problem fixed. I am a full-time missionary serving with my wife in the Virginia Richmond Mission. In the membership portion, my wife and I are both listed as full-time missionaries. I used to pay my donations via bill pay because I lived in Japan and in Morocco. Since I have been the U.S., I pay solely online.

Every month, I pay our $1,400, and I get a warning that I am paying too much. In the drop-down menu, ONLY my name is listed--NOT my name and my wife's name. I sent a note to our Ward Clerk and our Finance Clerk, with no response, so I talked to our Bishop, who happens to be my neighbor. He could see a potential cause (two accounts), and the Bishop combined them. However, it is still not correct. This is frustrating because my wife is every bit the missionary I am.

Who can I call for help? I feel like records in the church should be accurate, so I think this needs a fix. Thanks in advance.

Best,
Rod

[eblood66]

I'm afraid you're going to have to get the clerk and/or bishop of your home ward to address it. They may need to contact the global service department or missionary department to get things straightened out. The missionary account is the responsibility of the ward, not the missionary (even if the missionary or family pay into it), so the headquarters will generally only work with a clerk or bishop.

I'm not exactly sure what the bishop did. The unit has no direct control over Ward Missionary sub-categories. Those are created and removed by headquarters. So he couldn't directly combine Ward Missionary Fund accounts. Perhaps there he saw something that was incorrect in the missionary online recommendation system and corrected it there. But if so, that may not automatically correct the missionary accounts. The ward may have to contact support as well.

[davesudweeks]

Donations can only be tagged to a single person. That may be the reason you only see yourself when making the donation.

[russellhltn]

Donations can only be tagged to a single person. That may be the reason you only see yourself when making the donation.

Right. The donor can only be one person, not a couple.

But I think OP is trying to donate to his own senior missionary account and wants to see both names on the Ward Missionary sub-account. As far as I know, the names on the sub-account is set by headquarters. The ward has no control.

Hopefully a clerk who has a senior missionary couple serving could let us know what the sub-account looks like.

[jdlessley]

Hopefully a clerk who has a senior missionary couple serving could let us know what the sub-account looks like.

It is as you stated. Only one name appears and it is the brother's.

[BrianEdwards]

What about the warning the OP describes? I understand the sub-account only has one name, but is that what's causing the warning message about donating too much? Or is that unrelated?

[eblood66]

I've never heard of any automated message about donating too much. Without more details it's hard to know what that means.

[russellhltn]

I've never heard of any automated message about donating too much. Without more details it's hard to know what that means.

I haven't either. It might be a warning if you attempt to donate more than a month's worth at a time. Since he's trying to donate for the two of them and only his name is on the account, that might trigger something.

Also, this is a missionary account for a senior, so it might play by different rules.