Setting Up a New Clerk Computer - Revision history

KirbyDM at 15:50, 2 October 2025

2025-10-02T15:50:57Z

← Older revision		Revision as of 15:50, 2 October 2025
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	'''Step 12'''		'''Step 12'''
	* On reboot press the Enter key to login.		* Select the local account from the accounts listed in the lower left of the screen.
	* Select the local account from the accounts listed in the lower left of the screen.		* Leave the password blank the first time.
	* ~~Create~~ a new password.		* You will be prompted to create a new password for your unit.
	* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).		* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Computer]]		[[Category:Computer]]

KirbyDM at 15:36, 2 October 2025

2025-10-02T15:36:14Z

← Older revision		Revision as of 15:36, 2 October 2025
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	* On reboot press the Enter key to login.		* On reboot press the Enter key to login.
	* Select the local account from the accounts listed in the lower left of the screen.		* Select the local account from the accounts listed in the lower left of the screen.
	* ~~Enter the~~ password.		* Create a new password.
	* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).		* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Computer]]		[[Category:Computer]]

KirbyDM: Updated to current process. Specific to Clerk Computers.

2025-10-02T15:34:14Z

Updated to current process. Specific to Clerk Computers.

← Older revision		Revision as of 15:34, 2 October 2025
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	* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:		* The Computer Asset Updater will launch and display the following. Please be aware this window may be hidden behind other windows on the screen. Should this happen, move any open windows to review the Computer Asset Updater:
			[[File:Computer Asset Updater 2a.png]]
	[[File:Computer Asset Updater 2.png~~\|alt=Standard Setup~~]]

	* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer		* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

	* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.		* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.
			[[File:Annotation 2025-10-02 074540.png\|alt=Computer Asset Updater]]
	[[File:~~ChurchAccount~~.png\|alt=~~Church Account~~]]

	* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.		* Enter your username and select appropriate values for the Country, region and department. The property is an optional field. Please note that any fields with a red asterisk next to them must have an entry or a value selected in order to proceed to the next step.
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	* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:		* A new dialog windows will open. The selection made in this window will determine specifics of how your system will be set up:
			[[File:Annotation 2025-10-02 074624.png\|none\|thumb\|Select Clerk Computer]]
	[[File:~~Group Selection~~.png\|~~alt=Group Selection~~]]

	* Select Clerk Computer entry from the menu.		* Select Clerk Computer entry from the menu.
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	* On boot, the computer will login automatically using and setup will continue.		* On boot, the computer will login automatically using and setup will continue.
	* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.		* Several more dialog boxes similar to what is shown below will open and close automatically. A browser will open during this process prompting for credentials and to accept credentials, ignore this and allow the setup to complete. Additional windows will open and close during this time. Please note that some dialogs may appear to be frozen or not move for some time. This is due to the size of the software being downloaded or installed as well as the available bandwidth to the system. These dialog boxes will eventually show progress and complete. '''Do not close any windows or change any settings during this stage'''.
			[[File:SampleScreen.png\|alt=Sample Screen]]
	[[File:~~Umbrella~~.png\|alt=~~Umbrella~~]]

	* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.		* When provisioning completes, the computer will automatically restart, this marks the end of the initial provisioning process.

	'''Step 12'''		'''Step 12'''

	~~'''For HR Managed users (System was configured via Autopilot as outlined in step 4):'''~~

	* On reboot press the Enter key to login.
	* Select "Other user" from the accounts listed in the lower left of the screen.

	~~[[File:Church Support.png\|alt=Church Support]]~~

	* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
	* Select the Password line and enter your password.
	* Press Enter.
	* You may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
	* The Windows Desktop will now appear.
	* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

	~~'''For HR Managed users (System was configured via the Self Provision Tool as outlined in steps 6 and 7):'''~~

	* On reboot press the Enter key to login.		* On reboot press the Enter key to login.
	* ~~Select "Other user" from the accounts listed in the lower left of the screen.~~		* Select the local account from the accounts listed in the lower left of the screen.
			* Enter the password.
	~~[[File:Church Support.png\|alt=Church Support]]~~		* Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

	* Select the line labeled Email Address. Enter your workforce USERNAME followed by @churchofjesuschrist.org. It should look like the following example: username@churchofjesuschrist.org . Do not use your actual email address. It will not work.
	* Select the Password line and enter your password.
	* Press Enter.
	* Your system will now go through the process of being Azure joined during login. A dialog box will open as shown below:

	~~[[File:Step 4.png\|alt=Work or School\|500x500px]]~~

	* '''Click the "Continue Anyway" button as soon as it appears'''.
	* You will then be presented the Windows Desktop. During this time, you may be prompted to set up Windows Hello. Follow the onscreen prompts to complete this task which will allow you to login using a PIN. Press OK when Windows Hello setup is complete.
	* The Windows Desktop will now appear.
	* Please note that additional software may be applied to your system after login via management tools. This is based on the department the system is assigned to or through packages that are assigned to your account. These additional software packages may take up to 24 hours to be applied.

	~~'''For Meetinghouse Only:'''~~
	~~# On reboot press the Enter key to login.~~
	# Select the local account from the accounts listed in the lower left of the screen.
	# Enter the password.
	# Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).

	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Computer]]		[[Category:Computer]]

KirbyDM at 20:42, 25 September 2025

2025-09-25T20:42:43Z

← Older revision		Revision as of 20:42, 25 September 2025
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	'''Step 4'''		'''Step 4'''

	* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Provisioning Screen does not appear, complete the system set up by following Steps 6 and 7.'''		* If the system has been configured for Autopilot, the following provisioning screen will appear on the display. '''If the Autopilot Enrolling (Provisioning) Screen does not appear, complete the system set up by following Steps 6 and 7.'''

	[[File:Step 4.png\|alt=Enrollment Screen\|500x500px]]		[[File:Step 4.png\|alt=Enrollment Screen\|500x500px]]
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	*# Under the Sign in line, click on Sign-in Options.		*# Under the Sign in line, click on Sign-in Options.
	*# Select "Domain Join Instead".		*# Select "Domain Join Instead".
	*# When prompted, enter your name. Click next.		*# When prompted, enter your unit's name. Click next.
	*# Set and confirm the password for the new account. Click Next.		*# Set and confirm the password for the new account. Click Next.
	*# When prompted, create, and answer three security questions, clicking Next between each question.		*# When prompted, create, and answer three security questions, clicking Next between each question.
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	*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.		*# Windows will download software updates for your computer. The time to complete this task will vary depending on the network connection. The progress bar will give you a reasonable estimate of progress based on your connection.
	*# Setup will complete.		*# Setup will complete.
	*# You will be prompted to login using the name and password you set in ~~steps 6d~~ and 6e above.		*# You will be prompted to login using the name and password you set in items 4 and 5 above.
	*# Login to the computer.		*# Login to the computer.
	*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.		*# If you are prompted to set up the Edge browser. Select appropriate settings for first time use, it is recommended that you answer no or to decline all offers and questions posed during Edge setup.
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	[[File:Computer Asset Updater 2.png\|alt=Standard Setup]]		[[File:Computer Asset Updater 2.png\|alt=Standard Setup]]

	* Click on the "Please Select a Profile" pulldown menu and select ~~an appropriate entry:~~		* Click on the "Please Select a Profile" pulldown menu and select Clerk Computer

	~~# Standard Setup - This is the default selection for most workforce users and computers.~~
	# Clerk Computer ~~- Configures devices that will be used in ward and stake meetinghouses.~~
	~~# Temple - Configures devices for various roles within a temple.~~
	~~# Cancel Provisioning - This selection should only be used under direction of a TSR to address issues with this computer.~~

	* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.		* A new Computer Asset Updater window will appear as shown below. Please be aware this window may be hidden behind other windows. Move or close any open windows as needed in this case to reveal the Computer Asset Updater window.
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	# Enter the password.		# Enter the password.
	# Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).		# Please note that if ChurchSupport is the only account on the system that you will need to login with the ChurchSupport account immediately after reboot and create other local accounts as needed. The password for ChurchSupport will automatically be changed for use by ICS support sometime after the system reboots. If you are locked out of the system before local accounts are created, you will need to contact GSD at 855-537-4357 (USA and Canada).
	~~# Please refer to your support team or specific provisioning details on how to complete setup of the computer for its specific role.~~

	[[Category:Meetinghouse Technology]]		[[Category:Meetinghouse Technology]]
	[[Category:Computer]]		[[Category:Computer]]

KirbyDM at 20:36, 25 September 2025

2025-09-25T20:36:45Z

← Older revision		Revision as of 20:36, 25 September 2025
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	# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.		# Open the Edge browser if it has been closed. Select appropriate settings for first time use if needed using the instructions in 6l as a guide.
	# Navigate to: ~~<nowiki>~~https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe~~</nowiki>~~ .		# Navigate to: https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe .
	# You will be prompted to login using your credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.		# You will be prompted to login using your Church credentials. This is the username and password that you use to access church resources. If two factor authentication is active on your account, you will be prompted to authenticate.
	# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.		# A file called ChurchSupportSelfProvision.exe will be downloaded to the Download folder.
	# Close the browser.		# Close the browser.
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	# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.		# A User Account Control window will open asking if you want to allow this app to make changes to your device. Click Yes.
	# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.		# A new browser window and a smaller dialog window will open. DO NOT CLOSE the dialog window. Simply move it aside on the screen to enable entering your credentials on the browser that opened. If you do not see the dialog window, it may be hidden by other open windows that may need to be moved or minimized to see it.
	# Enter your church username and password. This is the same username and password you used in ~~step 7c~~.		# Enter your church username and password. This is the same username and password you used in item 3 above.
	# Once you have successfully logged in, the browser window will change as shown below:		# Once you have successfully logged in, the browser window will change as shown below:

KirbyDM: Latest version

2025-09-25T17:53:04Z

Latest version

Show changes

Sbradshaw: Added clarification for setup

2025-06-16T22:59:34Z

Added clarification for setup

← Older revision		Revision as of 22:59, 16 June 2025
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	b. Several screens will open and close and the system will reboot automatically. If a password was set for the ChurchSupport account, ~~enter~~ it when prompted.
			b. Several screens will open and close and the system will reboot automatically. If a password was set for the ChurchSupport account, type it when prompted – otherwise, press Enter with an empty password field.

	c. Progress will be displayed in the Post Install Wizard as applications are installed on the device. Some settings will also be changed at this stage as well. See graphic below:		c. Progress will be displayed in the Post Install Wizard as applications are installed on the device. Some settings will also be changed at this stage as well. See graphic below:

Allisonwinder at 19:05, 31 May 2024

2024-05-31T19:05:59Z

← Older revision		Revision as of 19:05, 31 May 2024
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			> [[Meetinghouse Technology]] > [[Computers]]

	== '''Overview''' ==		== '''Overview''' ==
	Most new Meetinghouse systems will come with Microsoft Autopilot provisioning enabled. This new technology allows systems to be set up and provisioned over the internet. If your computer does not have the provisioning tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link]. If you are setting up a system that was purchased before August 2022, please contact your Stake Technology Specialist for help in resetting the computer. Once the system has been reset, you can set it up by starting with step 6 below. Please note that you will need to know your Church Unit Number to complete setup.		Most new Meetinghouse systems will come with Microsoft Autopilot provisioning enabled. This new technology allows systems to be set up and provisioned over the internet. If your computer does not have the provisioning tool pre-installed, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link]. If you are setting up a system that was purchased before August 2022, please contact your Stake Technology Specialist for help in resetting the computer. Once the system has been reset, you can set it up by starting with step 6 below. Please note that you will need to know your Church Unit Number to complete setup.

Allisonwinder: format changes

2024-05-31T19:04:28Z

format changes

← Older revision		Revision as of 19:04, 31 May 2024
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	c. You will be prompted to change the login password, click OK.		c. You will be prompted to change the login password, click OK.

	i. Enter a new password in the New password box.		i. Enter a new password in the New password box.

	ii. Press Tab		ii. Press Tab

	iii. Re-enter the password in the Confirm Password box.		iii. Re-enter the password in the Confirm Password box.

	iv. Press Enter		iv. Press Enter

	d. You will see a confirmation that the password has been changed.		d. You will see a confirmation that the password has been changed.

KirbyDM: Added Link to Provisioning tool.

2024-03-29T20:56:48Z

Added Link to Provisioning tool.

← Older revision		Revision as of 20:56, 29 March 2024
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	a. Most new clerk computers come ready for provisioning. If the machine was not purchased with the church self provisioning tool on it, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].		a. Most new clerk computers come ready for provisioning. If the machine was not purchased with the church self provisioning tool on it, it may be downloaded by [https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe selecting this link].

	b. Locate the ~~ChurchSupportSelfProvision~~.exe file.		b. Locate the https://liveupdate.churchofjesuschrist.org/auth/churchsupportselfprovision.exe file.

	c. Right click on the file and select “Run as Administrator”		c. Right click on the file and select “Run as Administrator”