November 17 Attendance Options Not Available for Our Ward

[jaredpk]

Hi ... I'm hoping someone can help me troubleshoot the LDS tools attendance for November 17. For some reason it was greyed out and unavailable for our Sunday School teachers to mark attendance. We aren't clear why that would be. Did anyone else experience this? Or does anyone have any insights as to why this might have happened? Thanks so much.

[jdlessley]

Were you able to check the functionality on both an Android device and an iOS/iPad device? Our Sunday School Doctrine class teacher had the same problem today on her iPad and I instructed her to do a Data Refresh (found in the Settings menu) and that rectified the situation. My Android device had no problems. Due to high load times on Sundays I always do a Data Refresh on Friday evening to ensure any updates that may affect data syncing are resolved before Sunday.