"No Networks Found" Under Networks in CNM Dashboard

[robyoungberg]

Hi,

I'm the STS and manage the internet in three stake buildings. I log in to CNM every Friday or Saturday to make sure the internet is working for Sunday. Sometime in October 2024, I logged in and saw "No networks found" under the "Networks" section of the dashboard for each of the three buildings. Is anyone else having this issue? We switched our ISP in June or July, but it was still working as expected after that (up until now). Thankfully, I don't need to get in and change anything like the Lehi password for another several weeks, so, not urgent (yet).

Screenshot attached.

(I blacked out identifying info)

[russellhltn]

Working fine for me. I'd call support.

[Mikerowaved]

I log in to CNM every Friday or Saturday to make sure the internet is working for Sunday.

CNM lets you receive notices via email if the status of the firewall and/or switch(es) change. In CNM, browse to the property and firewall of choice, then in the drop-down Menu, select Alert Settings. Turn on the switch Enable Network Alerts and enter your email address. Do that for all your firewalls and you'll be set.

This saved my bacon one Saturday when I was alerted to a ward building's internet cycling on and off every 30-60 minutes. With the help of my ISP (XMission fiber), I was able to troubleshoot it down to a bad battery on a UPS. Pulling the battery let the system run continuously. XMission support said they no longer install these UPS's as they often cause more trouble than they're worth.