[bug] temple recommend stastus not showing entries with exiration = Unknown

[elonderin]

hi,

apologies if there is some space where to report bugs officially, but so far i have not found one.

It appears that the (android) app does not show temple recommend status for members *if the expiration date is unknown*.
This affects the "temple recommend status" as well as the tab "membership info" when view a person's data.

This got me quite confused today when talking to a couple today in my calling as bishop, where this was the case.

PS: I dont how why that value exists at all -- my guess a data migration problem, but i quick-checked it against the LCR webseite and the top ~10 members with UNKNOWN are not shown in the app.

app version 5.0.3 104611.1464017

[elonderin]

In addition, while preparing this ticket i noticed that the same problem exists in LCR on
https://lcr.churchofjesuschrist.org/tem ... s?lang=eng
but not on https://lcr.churchofjesuschrist.org/tem ... s?lang=eng

As a consequence, if u just filter on the 1st LCR page for those that are expired, you will not see all that have no current recommend.

[jdlessley]

apologies if there is some space where to report bugs officially, but so far i have not found one.

The method to report issues or provide feedback for the mobile Member Tools app is to us the in-app Send Feedback feature found in the Help menu. Reporting it here in the Tech Forum just opens the issue to discussion and possible work-arounds, if any are known to exist.

[elonderin]

The method to report issues or provide feedback for the mobile Member Tools app is to us the in-app Send Feedback feature found in the Help menu.

yea i saw that -- but that is a terrible DX! i dont want to write this all up on a small device! Also there is no way to add attachments etc.
In the end i opened a ticket with servicenow.

Reporting it here in the Tech Forum just opens the issue to discussion and possible work-arounds, if any are known to exist.

good to know. thx

[davesudweeks]

yea i saw that -- but that is a terrible DX! i dont want to write this all up on a small device! Also there is no way to add attachments etc.
In the end i opened a ticket with servicenow.

When you open a ticket, it has been suggested in other posts that you can point to these threads to give additional information for whomever is assigned to investigate. I don't know if that works, though - haven't tried it myself.