Tech Forum

I have added a printer for family history users to use without access to the clerk's office. I can see the printer in cnm and it is using the reserved IP that I set. Unfortunately that printer doesn't reply to pings, so I have tried connecting to the management interface on port 80 from a phone connected to liahona. Nothing happens. (Worked fine on home network). Add Printer on the clerk computer can see the printer at that IP, but can't add it. Is it being blocked in some way?

If this is for an authorized FamilySearch center, the Family History Department will supply the printer. It would be best to connect it via wired connection if at all possible.

If running it on Liahona, you may need to add it to the NoSplash policy in CNM. Supposedly, that's only needed to allow the printer to talk to the internet. But the filter might be affecting local communication.

Thanks. You were right. It was requiring the conditions to be accepted to connect to liahona, and of course the printer couldn't do that. Can connect to it now.