Tech Forum

Morning, all!

Not sure what's happening here. My computer's GL won't completely load, getting stuck at "Reloading Last Session." Yesterday it was working fine after the new 6.5.000 updates. (My husband's GL works fine on his computer.) Anyone know where I should begin troubleshooting? TIA!

Laura

As I can't tell if you have Windows 10 or 11, The following directions are for Windows 11 to resolve this issue. . The directions for Windows 10 are simular but a few adjustments to the directions. .

Instead of just trying to uninstall and then reinstall the Gospel LIbrary app for Windows app try the following.

1) Go to Settings (for Windows)
2) in the search area of the settings type " installed apps" and hit enter
3) Find the Gospel Libray app and then on the right side where you see "...." left click on it and choose advanced options.
4) in the advanced options for the app, you will see "terminate" "repair" and "reset"
5) Starting with Terminate, you can choose it, wait a little bit for Windows to process it and then see if you can lauch the app.
6) If that does not work, then try repair first, then reset, each time allowing a little time for Windows to process and then trying to lauch the app after each action.

Some times (not all the time needed) after a major update installs I have seen when doing this resolves the issue of the first time lauch.

Thank you so very much for taking the time to respond. It was so kind of you, especially for someone who feels so ignorant about all these types of things. You're a gem!

Laura