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Tools Directory not loading
Posted: Fri Feb 10, 2023 9:32 am
by zaneclark
I am trying to help a member this week via texts that is having problems with Tools. She is not getting the Directory, even after I suggested she delete and download the app again. She has also reset her Church Account.
I am going to see her in church Sunday and see if I can figure out something. Is there anything else besides reloading the app and checking her account that I can try when I have the phone in my hands ?
Re: Tools Directory not loading
Posted: Fri Feb 10, 2023 10:44 am
by russellhltn
If they're on iOS, see
this post.
Re: Tools Directory not loading
Posted: Fri Feb 10, 2023 4:03 pm
by sbradshaw
When you say she "reset her Church Account," do you mean that she reset her Church Account password, or did she do something more?
If you haven't already, you could make sure her account has her membership record number attached under the Membership section at Account.ChurchofJesusChrist.org.
Re: Tools Directory not loading
Posted: Wed Jul 12, 2023 7:33 am
by irol10@hotmail.com
I can not get my ward directory to load on my computer or phone. Both are apple. They worked yesterday morning and then stopped working yesterday. PLEASE HELP!!
Re: Tools Directory not loading
Posted: Wed Jul 12, 2023 11:58 am
by russellhltn
irol10@hotmail.com wrote: ↑Wed Jul 12, 2023 7:33 am
I can not get my ward directory to load on my computer or phone. Both are apple. They worked yesterday morning and then stopped working yesterday. PLEASE HELP!!
Since they were both affected, then either the system was down at the time or something is going on with your account. Perhaps your records are being moved to a new ward.
Re: Tools Directory not loading
Posted: Wed Jul 12, 2023 1:00 pm
by zaneclark
The best solution I have found to any problems with Tools, is to delete the app and reload it...
Re: Tools Directory not loading
Posted: Sun Jul 16, 2023 9:54 am
by candislward
I have deleted and downloaded the app 4 or 5 times now. There is no information. I can’t login, there is no stake ir ward info. There is no information at all, just blank
Re: Tools Directory not loading
Posted: Sat Nov 04, 2023 3:06 am
by sydleyaus
Did you ever get Tools Directory to load? Mine is just blank for ward and Stake.
Re: Tools Directory not loading
Posted: Sat Nov 04, 2023 1:28 pm
by zaneclark
There is a setting in Tools called Refresh Data. Try this. It takes somewhat longer than a general update but might help you.
Re: Tools Directory not loading
Posted: Sat Nov 04, 2023 2:20 pm
by russellhltn
sydleyaus wrote: ↑Sat Nov 04, 2023 3:06 am
Did you ever get Tools Directory to load? Mine is just blank for ward and Stake.
Any chance your membership record is "between wards"?