Need Email for Zoom Account Holder or Admin

[RichPhillips]

Google closed the ward Google account that was used to create the ward zoom account. It could not be recovered. The zoom account still works, but any notices or correspondence from zoom cannot reach us since the email account was closed. The Church meet portal says to not remove a ward zoom account, just go change the email associated with the zoom account.

Zoom says ok to change, but confirmation will be sent to both the old email and new email accounts and verification must be received back from both, or no change. So I put a request into Zoom support saying that is not possible. No problem, Zoom support says confirmation will be sent to new email and email of zoom account holder or account admin; just tell them the email address of the account holder or account admin. I told support I do not know that person or the email. They referred me back to the account profile to see the account holder, which is Church of Jesus Christ - local units. There is no email for the account holder or the account admin in the Zoom profile.

So, a call to GSC. They thought I must be the account holder since I created the license for the ward in the meet portal. Zoom says no, it is not me. So I sent an email to mht@churchofjesuschrist.org explaining the situation and requesting help on July 22. No response.

So, I am asking for help in this user forum. Can anyone tell me the email address of the account holder, or the account admin, for the Zoom account for the local units?

Has anyone faced this situation and been able to work through it?

Accepting any and all suggestions. I prefer not to remove the ward account and start over since all of the settings would have to be reviewed and re-set.

Thanks
Rich Phillips

[russellhltn]

You might try sending another email to mht.

I'm curious why Google closed the ward account. That's unusual. I'm wondering if there's a warning for others.

[Mikerowaved]

I'm curious why Google closed the ward account..

Yes, that's quite alarming to me also.

[russellhltn]

I'm curious why Google closed the ward account..

Yes, that's quite alarming to me also.

It makes me think we need to make sure there's activity on the account. I don't have the stake account on any kind of regular login (such as monitoring it with my phone). The last email was received in April. My last login was probably a month or two prior.

[RichPhillips]

I received the following message at 2:54 am on Jul 15. I did not see it until about 11am. By then it was unrecoverable. I asked the local unit if they knew what happened. They didn't. And I don't either.

I highly recommend that the host after each meeting login into the email account and look for any suspicious activity and any requests from Google.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Hi,
This message confirms that your Google Account sxxxxxxxxxxxe.ward.zoom@gmail.com was deleted due to a violation of our Terms of Service that was left unresolved.

To attempt to restore access to the account, please visit our account recovery page immediately.

Google Accounts can only be restored within a short period of time after deletion.

The Google Accounts team

[sbradshaw]

I couldn't find anything against it in the terms of service, but I imagine Google would prefer that these type of accounts use something made for business/shared use, like a Gmail delegated account, a collaborative inbox, or Google Workspace. Another possibility is that maybe including the word "Zoom" in the email address is an issue, since it's a trademarked brand name.

[brad_p]

From my communications on this issue, I was told the church supports only these options for changing an email associated with a Zoom account:

1) Obtain access to the email account associated with your unit's Zoom account so you can move it to another email address.

2) Cancel your Zoom license on that email account and request the church create another Zoom account license to another email address.

So since you can't do the first option, your only choice is the second option.

[RichPhillips]

I have gone to the meet portal and selected "remove" for the zoom license for the ward. No immediate action. I guess I will wait an appropriate amount of time for action or contact from someone in HQs responsible for the zoom licenses/portal. Trying to be optimistic .

Level of frustration keeps increasing after incorrect advice from GSC; two unanswered emails to mht; and an unanswered feedback submission at the meet portal page. I appreciate the advice from the users forum.

[brad_p]

Yes, I had to call in several times and send off some emails before I finally got in touch with someone who could give me an answer on my question. I went through my email box just now and I had conversations with church tech staff that trailed off with no answer. I wish I could give you a name, but I have none. I eventually just received from a "Timothy" on a general email address who gave me an answer to my question.

All I can say is you just need to call in and say "I need to delete a Zoom account and create a new one". Keep calling several times a week until someone there eventually routes you to the one employee who manages this.

[RichPhillips]

Thanks for the comments on this issue. I found a name in the Church tech wiki of a specialist on Zoom. I found his email in CDOL and sent a message. He was very responsive and had a support specialist get in touch with me. Overall, it took about 4 weeks to get to a resolution. Never could get it worked out to just change the email address in Zoom. Ended up deleting the old zoom license account and creating a new one for the ward.