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can't access web indexing
Posted: Thu Nov 11, 2021 7:36 am
by mlbigelow
For the past several weeks I've been deterred from accessing my customary daily hour of web indexing. Most recently the error message is that the web site is "not secure" with the explanation that the web site is the problem, and there is nothing I can do about it. Please confirm, or otherwise advise if there is something I can do, and what that might be.
Re: can't access web indexing
Posted: Thu Nov 11, 2021 11:35 am
by russellhltn
That seems unlikely. I'd start by verifying that the date on your computer is accurate. If it's way off, the certificate will look bad and the computer may not synchronize it's time.
Re: can't access web indexing
Posted: Thu Nov 11, 2021 12:01 pm
by sbradshaw
How did you get to the indexing site? Did you type FamilySearch.org into your browser URL bar, sign in, then click on Indexing > Web Indexing? Or did you follow a bookmark or link from another page?
Re: can't access web indexing
Posted: Thu Nov 11, 2021 2:23 pm
by mlbigelow
Yes I type familysearch.org into my browser URL and then select web indexing from the indexing drop down menu. I did that just now and got "502 Bad Gateway".
Re: can't access web indexing
Posted: Thu Nov 11, 2021 2:53 pm
by mlbigelow
Date on my desktop is accurate 11/11/2021. I've tried to access web indexing using both Firefox and Microsoft browsers and get the same error. I've tried on my associates desktop, and get the same error. All other websites including ChurchofJesusChrist.org are fine.