Unable to sign in after password reset
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- New Member
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- Joined: Sun Aug 15, 2021 3:39 pm
Re: Unable to sign in after password reset
I cannot sign in after resetting my password. I click on sign in and enter my new password then It takes me to the page that has my personal information but I cannot get passed this page. Is my account locked.
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- Community Administrator
- Posts: 35557
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Unable to sign in after password reset
Wait a bit and try again. Sometimes it can take time for the updated password to make the rounds.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: Unable to sign in after password reset
I can not get into my donation account
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- New Member
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- Joined: Fri Jan 26, 2007 12:49 pm
- Location: Airdrie, Alberta, Canada
Re: Unable to sign in after password reset
I changed my password yesterday and can log-in fine on the website and in the Library. Member Tools mobile app however does not recognize the new information. It is only Member Tools mobile app.
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- Community Moderators
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Re: Unable to sign in after password reset
Not sure whether it's connected, but the donation site was down this morning but appears to be back up now. We'll have to see whether it stays up.
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- New Member
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Re: Unable to sign in after password reset
Unable to sign in after the password reset
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- New Member
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- Joined: Sun May 01, 2022 10:45 am
Re: Unable to sign in after password reset
I'm a technology specialist. I had an older member tell me they were having issues signing into tools. They are in gospel library with the same username and password. Can someone help me help this sister?
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- Community Administrator
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Re: Unable to sign in after password reset
Tools requires that the account have an MRN attached to it. It shows the account holder is a member and what ward they belong to.robsteedley wrote: ↑Sun May 01, 2022 10:47 am I'm a technology specialist. I had an older member tell me they were having issues signing into tools. They are in gospel library with the same username and password. Can someone help me help this sister?
Gospel Library doesn't care. It's open to non-members.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: Unable to sign in after password reset
Can’t get into lds store for purchasing garments. ??
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- Member
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- Location: Australia
Re: Unable to sign in after password reset
Make sure that your membership number is attached to your account https://account.churchofjesuschrist.org