Visibility Settings not respected
-
- New Member
- Posts: 10
- Joined: Sun Feb 15, 2015 6:01 pm
Visibility Settings not respected
I've successfully been able to set the visibility settings of members' information via LDS Tools or on the lds.org website. However, I have one household in the directory that is being stubborn and won't keep the visibility settings that I set. Does anyone have any insight into why this may happen?
-
- Community Administrator
- Posts: 35569
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Visibility Settings not respected
Are you trying to set a individual to be more open then the household setting for his/her family? For example, if the household is set to "leader only", you won't be able to set any individuals in that family to anything else. That's the only restriction I can think of.
I think there's some limits to restrictions as far as how they function when looking at callings - but that shouldn't affect your ability to change the setting and make it stick.
I think there's some limits to restrictions as far as how they function when looking at callings - but that shouldn't affect your ability to change the setting and make it stick.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 10
- Joined: Sun Feb 15, 2015 6:01 pm
Re: Visibility Settings not respected
I'm trying to set it to be more restrictive. Currently everything is at the default (Stake) and I'm trying to set the household address to "Private - Leadership Only". I've tested some random ward members without issue. It seems to only be an issue for this one household. 

-
- Community Administrator
- Posts: 35569
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Visibility Settings not respected
Is there something special about this member? Bishop? Stake President? Someone that the members need to be able to see?mrclary wrote:It seems to only be an issue for this one household.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 10
- Joined: Sun Jun 28, 2015 9:25 am
Re: Visibility Settings not respected
I am having the same problem. I have changed some members on our Do Not Contact list to "leadership" visibility. It worked for most, but for 4 of the names it wouldn't allow me to change visibility. I would select one of the options, but then nothing would change. There isn't anything unique about these members' records as far as I can tell. Any ideas?
-
- Community Administrator
- Posts: 35569
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Visibility Settings not respected
Try closing the browser completely and logging back in. I remember some bugs where information was pulled from a cache. It would appear that the change didn't take effect, but it did. If you log out, close the browser completely (closing all windows), and log back in, then you'd see the new setting.
If that doesn't work, call Support and work with them on the issue so they can document it to pass to the developers.
If that doesn't work, call Support and work with them on the issue so they can document it to pass to the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 10
- Joined: Sun Jun 28, 2015 9:25 am
Re: Visibility Settings not respected
Thanks. I tried logging in on a different machine but got the same result. I'll call support.
-
- New Member
- Posts: 2
- Joined: Sun Feb 28, 2016 9:33 am
Re: Visibility Settings not respected
Were you able to get this resolved? We are having the exact same problem in our ward.
-
- New Member
- Posts: 10
- Joined: Sun Jun 28, 2015 9:25 am
Re: Visibility Settings not respected
I didn't call to try to resolve. Still having the same problem.
-
- New Member
- Posts: 2
- Joined: Sun Feb 28, 2016 9:33 am
Re: Visibility Settings not respected
We noticed that all of our issues were happening with families where the husband was a non-member. This is the response we got: "We currently have a bug in the Directory program surrounding the Privacy settings. If the Head of Household is a non-member we are seeing an issue with saving the setting. A fix has been created and we hope to have it released this week. Sorry for the inconvenience. Please try toward the end of the week to reset the Privacy."