Tech Forum

I cannot sign in after resetting my password. I click on sign in and enter my new password then It takes me to the page that has my personal information but I cannot get passed this page. Is my account locked.

triciareppy wrote: ↑Sun Dec 12, 2021 6:52 am Can’t sign in just redid my password

Wait a bit and try again. Sometimes it can take time for the updated password to make the rounds.

I can not get into my donation account

I changed my password yesterday and can log-in fine on the website and in the Library. Member Tools mobile app however does not recognize the new information. It is only Member Tools mobile app.

Not sure whether it's connected, but the donation site was down this morning but appears to be back up now. We'll have to see whether it stays up.

Unable to sign in after the password reset

I'm a technology specialist. I had an older member tell me they were having issues signing into tools. They are in gospel library with the same username and password. Can someone help me help this sister?

robsteedley wrote: ↑Sun May 01, 2022 10:47 am I'm a technology specialist. I had an older member tell me they were having issues signing into tools. They are in gospel library with the same username and password. Can someone help me help this sister?

Tools requires that the account have an MRN attached to it. It shows the account holder is a member and what ward they belong to.

Gospel Library doesn't care. It's open to non-members.

Can’t get into lds store for purchasing garments. ??

tstanley72 wrote: ↑Thu Feb 15, 2024 8:58 pm Can’t get into lds store for purchasing garments. ??

Make sure that your membership number is attached to your account https://account.churchofjesuschrist.org