Tech Forum

I have been unable to open Member Tools for a week or two, at least, on my Samsung Note 8 running Android 9.
I can log into the directory and calendar via browser on both my laptop and phone.
Password had been the same since it was working, and only has letters and numbers, including uppercase (letters, not numbers
I uninstalled and reinstalled Tools from Google Play today with the same results.
The last time I had a similar problem was a few months last year, and seemed to be related to Leader and Clerk Resources access, but I no longer have that.
Thank you,
Allen

Just as a thought, you might try clearing all the data from the app. I'm not sure if uninstall and reinstall does that. Also, Sundays can be less than optimal with the high server load.

The App won't let me log in
I have rest my password countles time for over a year now with no avail. When I get to a certain point it says member tools aren't available right now please try again later.

yota1994 wrote: ↑Sun Dec 12, 2021 4:26 pmThe App won't let me log in

Your account is not associated with your member record. Go to https://account.churchofjesuschrist.org/membership and update your account with your membership information.

the app won't let me log in. What version of Android do my tablets need to be in order to be able to use this app? I have Android 7 on one and Android 9 on the other.

The Playstore doesn't make it easy to see what is supported.

Church apps also rely on components. Make sure applications like Google Play Store, and Google itself is up to date.

The current version of the app is 5.0.2. If you're not able to download that, you might be locked out.

Note that the oldest version of Android that's still supported by Google is 12.

Monday I tried using Tools (from my Android based phone), but it opened up real funny, and I couldn't log-in. My best guess is the web support systems were down or messed up (which seems much more common over at least the last 12 months). For at least the next 6 months I expect more problems than usual with Tools, primarily because IT crews will be working out most of the remaining bugs in v5.

This morning (3 days later) I reinstalled Tools, and logged-in with relatively little effort.

I recommend learning what you can accomplish via the Church's website, at least as a work-around during times of Tools app' outages. The website has been a lot more reliable than Tools.

Once I have signed in with my user name and password, it gives me a screen that says "Try another way to sign in" "Two-step verification is an additional security feature for your church Account. "

I'd be more than happy to do that if it would explain to me how to do it, or give me a link to verify my phone, but it does neither, so I'm stuck. I've sent multiple "feedback" requests and gotten no reply.

I'd really love to get back on my tools app sometime soon. PLEASE HELP!!

Kathleen Young
[Email removed]

kathleenmarieyoung wrote: ↑Tue May 14, 2024 11:34 am Once I have signed in with my user name and password, it gives me a screen that says "Try another way to sign in" "Two-step verification is an additional security feature for your church Account. "

I'd be more than happy to do that if it would explain to me how to do it, or give me a link to verify my phone, but it does neither, so I'm stuck. I've sent multiple "feedback" requests and gotten no reply.

I'd really love to get back on my tools app sometime soon. PLEASE HELP!!

Kathleen Young
[Email removed]

You can try adding a different type of two-step verification at Account.ChurchofJesusChrist.org > Two-Step Verification. The Church mobile apps support "Text Message," "Okta Verify App," and "Software Authenticator App." I think they also support "Hardware One-Time Password (OTP) Fob." However, they don't support "Face or Fingerprint Recognition." You can set up multiple two-step verification types to use on different devices.

You might try disabling Two Step Verification in your Church website account settings, or enabling, creating a verification method, then disabling it. Sometimes digital switches/settings need a little virtual cleaning before they work properly again.

Alternatively, a friend has been unable to use Tools for several weeks. The Android smartphone is maybe 7 years old, and there's no interest in upgrading for various reasons. Then, a few days ago I learned that the Tools app' is no longer visible in the phone's version of Google Play. This indicates that Tools no longer supports (works for) some older Android operating systems.

I recommended getting information via the Church website instead, but navigating to and around the site on the phone is apparently much more difficult than the little bit of data is worth.

Please keep asking questions as needed. I've learned to rely on them for triggering memory recall and ideas for solutions.