Tech Forum

Here is some current information. Missionary email accounts remain accessible until 90 days after a missionary is released. After this time until 180 days post release, if your missionary logs into https://mail.missionary.org they should see an option to extend access for 15 days.

This option goes away 180 days after release at which time the email account is deleted.

If you are still within that window and don’t see the extend option, report a problem using the link on mail.missionary.org

Hopefully that helps clarify things!

I'm trying to access my mission account but it will not let me because it is disabled. Who can I contact about this? Thank you!

byu11 wrote: ↑Thu Jan 18, 2024 5:14 pm I'm trying to access my mission account but it will not let me because it is disabled. Who can I contact about this? Thank you!

Your post has been merged into an existing thread that's a better fit for your question.

Please see the post before yours. Hopefully you are still within 180 days of your release.

This is the most current information for missionary mail accounts, as of May 2024:
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Missionary.org email accounts (including photos, drive, etc.) are no longer accessible 90 days after a missionary's release date. If no longer accessible, some Missionary.org email accounts may be retrieved up to 120 days after release by following these instructions:

1) Visit mail.missionary.org in a web browser (not the Gmail app).
2) Sign in using your Church Account Credentials.
3) Select Extend Access.
4) Click on Go to Individual Email.

It is recommended that you move all data (mail, photos, Drive, etc.) from your Missionary.org account prior to the extended date. By doing so will ensure that you retain your data.

Good info. At what point are the contents irretrievably lost such that a call to GSD can't retrieve them?

With all the changes going on after they return, it's not surprising they don't think about their photos in the first 4 months of returning.

It seems like best practice would be to have them retrieve it at the end of their mission and put on a USB thumb drive that they take with them. But that pushes the burden onto the missions to get them to do that. But it could make it easier to make sure they are really copying and not just linking to their photos.

russellhltn wrote: ↑Mon May 13, 2024 1:12 pm Good info. At what point are the contents irretrievably lost such that a call to GSD can't retrieve them?

At anytime between 90-120 days following release the contents may become irretrievable.

With all the changes going on after they return, it's not surprising they don't think about their photos in the first 4 months of returning.

I totally understand and agree with this statement.

russellhltn wrote: ↑Mon May 13, 2024 1:12 pm ...

With all the changes going on after they return, it's not surprising they don't think about their photos in the first 4 months of returning.

...

Do you mean today's returning missionaries don't impose on family, friends, etc. to watch a multi-hour slideshow within a few days of returning?

rmrichesjr wrote: ↑Mon May 13, 2024 6:12 pm Do you mean today's returning missionaries don't impose on family, friends, etc. to watch a multi-hour slideshow within a few days of returning?

All pulled from their mission account which they still have access.

Quiero recuperar las fotos y videos de mi misión

juanmora12 wrote: ↑Mon May 27, 2024 1:29 pm Quiero recuperar las fotos y videos de mi misión

Please see this post.