Tech Forum

I can't log in in missionary recommendation system user agreement. What should I do?

Dear Administrator,

I spoke to other Bishop's in South Africa, and they are all experiencing the same issue,
they cant log in "Missionary Online Recommendation System"
Error Message"''No valid roles were found for your account"
It looks like there is a geographical log in problem
Please Assist us,
Bishop Rako
South Africa

rakotomamonjy wrote:Dear Administrator,

This is a community forum; no administrators for the Missionary Online Recommendation System are likely to see your message here. But I used the Contact Us link in MORS to pass on a link to this discussion. Hopefully they will see my message and respond to you.

What should I do if when I sign into the Missionary reccomendation portal and "bad credentials " pop up I'm confused because I just made my LDS account. I talked to my ward clerk and he says he'd fix it today and it still saying "bad credential" can anyone help ?

Did you enter your MRN as part of setting up the LDS Account? It's also possible that it might take a few hours or a day for changes made to the lds account to catch up with other parts of the system.

smaile wrote:What should I do if when I sign into the Missionary reccomendation portal and "bad credentials " pop up I'm confused because I just made my LDS account. I talked to my ward clerk and he says he'd fix it today and it still saying "bad credential" can anyone help ?

Are you logging in as a bishop or as a prospective missionary?

Prospective missionaries aren't able to log in until the bishop initiates your application in the system.

Hello I have a problem where it gives me the error of "No valid roles were found for your account. You might not be authorized to use this system." Note that I am currently the branch president and didn't have this problem last week. Any news and thoughts on this. I need to submit applications urgently before the weekend. Thank you,
D

You might want to check CDOL and see if you're still the Branch President. (If you're not, you probably can't get into CDOL either. But that would be a clue.)

majc_davor wrote:Hello I have a problem where it gives me the error of "No valid roles were found for your account. You might not be authorized to use this system." Note that I am currently the branch president and didn't have this problem last week. Any news and thoughts on this. I need to submit applications urgently before the weekend. Thank you,
D

I would suggest calling the Global Service Center to see if they can help:
https://www.lds.org/help/support/record ... nformation

sbradshaw wrote:I would suggest calling the Global Service Center to see if they can help:
https://www.lds.org/help/support/record ... nformation

If he is having problems with his credentials then he will not have access to the page through the link you provided.