Unable to sign in

[sbradshaw]

Is there a way to contact the developers to get some troubleshooting guidance?

The official feedback channel is sending feedback through the app (overflow menu in the top right > Help > Send Feedback).

[sbradshaw]

I do not even think it gets to a point of connecting to the church servers unless the app checks the username before asking for a password.

Unintuitively, it actually does connect after typing the username – not to check if the username exists (for security reasons, it won't tell you that), but to check if the account has a different multi-factor authentication flow other than a password. This is a common pattern (albeit sometimes annoying as a user) on modern sites that have single sign-on or multi-factor authentication – the username and password fields are on different pages, because depending on what you type on the first screen, the next screen isn't necessarily a password screen. Google, for example, does the same.

You can test this by putting your device in airplane mode before pressing Next on the Gospel Library username screen – it will give you an error that there's no internet connection, and it won't let you advance to the password screen.

[davesudweeks]

Is there a way to contact the developers to get some troubleshooting guidance?

The official feedback channel is sending feedback through the app (overflow menu in the top right > Help > Send Feedback).

I chuckle every time I see this response for this condition. Someone cannot log in to the app and the only official way to contact the developers for help is to send feedback (which I assume can only happen AFTER they log in so the app can provide their information for trouble-shooting). How does someone send feedback that they cannot log in when they have to log in before they can send feedback? Or maybe I'm missing something...

[jdlessley]

The email address posted eight years ago in the forum for android gospel library support was android-support@ldsmail.net. I don't know if it is still valid. The domain may have changed.

[sbradshaw]

The email address posted eight years ago in the forum for android gospel library support was android-support@ldsmail.net. I don't know if it is still valid. The domain may have changed.

The latest email addresses are here: Gospel Library Support

However, you should still be able to send feedback from Gospel Library without signing in.

[toddls]

Same issue on Samsung tablet.. any solutions yet?

[rskildum]

No, not yet, I have contacted support and they responded asking for more information which I will send to them shortly,

[rskildum]

I am not sure what happened or changed but I was able to sign into my Gospel Library app and my Tools app this morning on my Samsung tablet. I hope all of you have the same luck.

[greg.walters]

I saw there was am update for Gospel Library and installed it. I can now sign in. Yea!

[scspencer]

I have an ASUS tablet and have experienced the previously mentioned sign in issues. However, at the end of December 2023, I was able to finally log in. However, as of a week ago (2/12/2024) I am currently unable to sign in. I have updated my app through the google plaly store and I am running android 7.0...any suggestions?