How do you unlock a missionary phone

[russellhltn]

I bought this used sumsung A31 from a local shop in Ghana two months ago and just today find the phone number was a missionary phone and has being locked by the admin. Please i need help in unlocking it

Have you tried doing a factory reset?

[josephwhite01]

To unlock a missionary phone, first check if it’s locked to a specific carrier. Contact the carrier or missionary organization for their unlocking policy and ensure the phone meets eligibility criteria (e.g., fully paid off or past service requirements). Request an unlock code or remote unlocking if needed. Once unlocked, insert a SIM from a different carrier to test. If issues persist, a factory reset might help, but back up your data first.

[RyanZim]

You likely have a church-owned phone that was not supposed to be resold. If a factory reset does not work to remove the protections (MaaS360), then you will need to go to your nearest mission office, which can be found here https://directory.churchofjesuschrist.org/missionary/

[RyanZim]

"Missionaries should not travel home with Church-owned phones. Church-owned phones should not be donated or sold after they have been used. After missionaries turn in their smartphones, the mission office should send the phones in batches back to the area administrative office."
https://servicenow.churchofjesuschrist. ... =KB0133465

[jdlessley]

You likely have a church-owned phone that was not supposed to be resold. If a factory reset does not work to remove the protections (MaaS360), then you will need to go to your nearest mission office, which can be found here https://directory.churchofjesuschrist.org/missionary/

The link is limited to member Church Account holders. Nonmembers cannot access that website.

[RyanZim]

You likely have a church-owned phone that was not supposed to be resold. If a factory reset does not work to remove the protections (MaaS360), then you will need to go to your nearest mission office, which can be found here https://directory.churchofjesuschrist.org/missionary/

The link is limited to member Church Account holders. Nonmembers cannot access that website.

Understood. I (incorrectly) assumed that forum users were inherently Church members.

I bought this used sumsung A31 from a local shop in Ghana two months ago and just today find the phone number was a missionary phone and has being locked by the admin. Please i need help in unlocking it because I really need to communicate and send some business doucment to my coworkers my email is [email address removed]

@Jakedonkor, it's unclear what you mean by "locked".

If the phone is carrier locked, then it would be unable to make phone calls, send texts, and access mobile data; @josephwhite01 gave a good solution for this.

If the phone is locked to a MDM (mobile device manager) like MaaS360, then you would be limited in your ability to download apps, access websites, add accounts, and reset the device. In this case, you might need to reach out to missionary support at gsd-missionsupport @ churchofjesuschrist.org

@Jakedonkor, can you provide more details?