LDS Account Support and Help

[Leahudom]

Please I need help with my account.
I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

[jdlessley]

I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

I am not certain what the issue is. A child of record that does not get baptized is not a member even if a record was created while a child under the age of nine. To become a member requires baptism. The question is, when were you baptized?

If you were baptized, then any membership record issues should be brought to the attention of your ward clerk. He is the one with the responsibility to ensure membership records are correct and up to date.

[russellhltn]

Please I need help with my account.
I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

You need to get with your ward clerk to find out what's going on. You may have the wrong MRN resulting in you seeing a wrong age.

[jonesrk]

Please I need help with my account.
I am a child of record in the church and I am 21 years old now but my membership is showing that I am just 12 years in the church.

Which applications are showing that you 12? Your age in the core membership system looks to be correct.

[nramirez1962]

Hi everyone. Im trying to recover my mom's old account but the phone number to use to recover is not available anymore because that phone number was too old and probably was wash away to the flood in our town. Is there any way?

[BrianEdwards]

Is there any way?

Take a look at this post. The method it suggests for having the clerk change the email should work for you, and perhaps having the clerk enter the new phone number (if she doesn't have any email) would also work.

[rmrichesjr]

If that doesn't work for some reason, the clerk can give you the phone number for the GSD. The account owner will have to call the GSD, because they won't work with go-betweens for security/privacy.

[eblood66]

Is there any way?

Take a look at this post. The method it suggests for having the clerk change the email should work for you, and perhaps having the clerk enter the new phone number (if she doesn't have any email) would also work.

Changing the phone number does not work because the phone number is not automatically transferred to the Church Account. The email is automatically transferred (assuming the member verifies the address when they get the verification email).

[BrianEdwards]

Changing the phone number does not work because the phone number is not automatically transferred to the Church Account.

As always, thanks for clarifying, so others (and myself!) know the phone number approach won't work.

[omega25]

I just found out from my service mission leaders that it's not just me, and that the issue is known to the global support center staff, who are working on it.

Seeing as how I can't delete the above reply, I'm posting this one instead.