Missionary Online Recommendation System: Can't Sign In

[aebrown]

Does anyone know if the system is down right now? It has been doing this for a few hours now.

It's working fine for me.

[rakotomamonjy]

Good Day,

I can't sign in thought I'am a Bishop, in Missionary Online Recommendation System,

An error message says: ''No valid roles were found for your account. You might not be authorized to use this system"



Kind Regards,
Bishop Jeremy Rakotomamonjy
Kwa-Guqa Ward
South Africa

[aebrown]

I can't sign in though I am a Bishop, in Missionary Online Recommendation System,

An error message says: ''No valid roles were found for your account. You might not be authorized to use this system"

I am able to sign in to the system right now, so there is clearly not a system-wide authentication or authorization problem.

Is this the first time you have tried to sign in to the Missionary Online Recommendation System? I see in CDOL that you have been a bishop for over two years, so you are clearly in CDOL properly, but perhaps you have not needed to sign in before this. If you have previously been able to sign in to MORS, then it is a temporary permissions problem, and perhaps you just need to try again. But if you have never been able to sign in, then there is perhaps something wrong with your profile. In that case, I would think that you would need to contact your local Administration Office for help.

[rakotomamonjy]

It is not the first time that I signed in, i noticed I couldnt sign in anymore since the lds.org new website was redesigned

[marriott]

With the updated design, I am unable to get to the Missionary Recommendation System from the Applications drop down menu or from the other resources menu. Is there a way navigate to the Missionary Recommendation System from within website instead of a direct link? - by the way the site looks great!

[aebrown]

With the updated design, I am unable to get to the Missionary Recommendation System from the Applications drop down menu or from the other resources menu. Is there a way navigate to the Missionary Recommendation System from within website instead of a direct link? - by the way the site looks great!

What "updated design" are you referring to? Do you mean the new Leader and Clerk Resources design? If that's what you mean, I can only report that I was able to choose "Missionary Online Recommendation System" from the "Applications" menu and it took me to https://apps.lds.org/recentry/login.lds , where I was able to login successfully.

What do you mean by "unable to get to..."? Do you mean that you see no option for "Missionary Online Recommendation System" on the Applications menu, or when you click on that option that nothing happens, or something happens other than taking you to https://apps.lds.org/recentry/login.lds ?

The MORS site seems to be unchanged.

[marriott]

Thanks for your quick reply. You are correct, the MORS site is unchanged. However, up till now, (after signing in) I was able to get to it from lds.org > drop down/Leader Resources > drop down/Applications > MORS. I guess what I'm saying is that it's not in my Application list anymore. - I can still log in just fine by going to the direct URL.

[aebrown]

Thanks for your quick reply. You are correct, the MORS site is unchanged. However, up till now, (after signing in) I was able to get to it from lds.og > drop down/Leader Resources > drop down/Applications > MORS. I guess what I'm saying is, that it's not in my Application list anymore. - I can still log in just fine by going to the direct URL.

What is your calling? Perhaps the redesign site is assuming that whatever calling you have wouldn't have access to the MORS, and so it doesn't list that option under Applications. But that would be an incorrect assumption, since you clearly do have access that has been granted by your bishop. And it's doubly strange, given that it used to appear on the Applications menu with the old design.

[marriott]

My calling is: Stake Assistant Clerk / Technology Specialist. I can still log in directly. Entering info into MORS is one of my main assignments. I would (also) guess that maybe my permissions/roles have been altered with the redesign.

[aebrown]

My calling is: Stake Assistant Clerk / Technology Specialist. I can still log in directly. Entering info into MORS is one of my main assignments. I would (also) guess that maybe my permissions/roles have been altered with the redesign.

I think you're right about changes in permissions.

I just happened to be talking on the phone to someone at the Global Service Center when your reply came in. I mentioned to the technician the issue with an STS no longer seeing the option for MORS on the Applications menu, and he said he would report the issue. So hopefully that will get some attention.

Thanks for responding with the clarifying details so quickly -- those details will help those who will look into this issue.