Beta Directory Issues

Discussions about the Ward Directory and Map tool on churchofjesuschrist.org.
Post Reply
jonesrk
Church Employee
Church Employee
Posts: 2490
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

#111

Post by jonesrk »

techgy wrote:I guess we should consider ourselves lucky (or blessed). Both the calendar and directory have been working fine for us. The only problem I've noticed in the past few days is a need to Logon twice.

When the site first comes up I click on the Login link and enter the information. The authentication screen refreshes and the upper right-hand corner of the screen shows that I'm Logged in. However, when I click on either Calendar or Directory, I'm given another Login screen. After I Login AGAIN, the directory/calendar work as expected.
It looks like the main page at beta.lds.org has switched over to the new SSO implementation while the Directory/Calendar are still on the old one. If you go directly to the Directory/Calendar instead of logging in first then you will only have the one login.
Top
techgy
Community Moderators
Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

#112

Post by techgy »

ryan jones wrote:It looks like the main page at beta.lds.org has switched over to the new SSO implementation while the Directory/Calendar are still on the old one. If you go directly to the Directory/Calendar instead of logging in first then you will only have the one login.
Thanks for the tip. That eliminated the 2nd Login. I'm still a little puzzled as to why some folks are having problems and others are not. If the problem was related, as you say, to an authentication issue, wouldn't it effect everyone?
Have you read the Code of Conduct?
Top
jonesrk
Church Employee
Church Employee
Posts: 2490
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

#113

Post by jonesrk »

techgy wrote:Thanks for the tip. That eliminated the 2nd Login. I'm still a little puzzled as to why some folks are having problems and others are not. If the problem was related, as you say, to an authentication issue, wouldn't it effect everyone?
I'm not sure what the bug is jdcr256 is the one that posted about it.
But I would guess that something that is being returned by the old SSO solution isn't working for some people or certain callings. That is what is making it break for some people and not others.
Top
russellhltn
Community Administrator
Posts: 35510
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#114

Post by russellhltn »

I just tried the directory. It's working for me now. It didn't before.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Top
User avatar
aebrown
Community Administrator
Posts: 15155
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

#115

Post by aebrown »

RussellHltn wrote:I just tried the directory. It's working for me now. It didn't before.
Wow, it works now for me, too! As does creating new calendars. Woohoo!
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Top
dwh33
New Member
Posts: 10
Joined: Thu Dec 10, 2009 7:25 am
Location: Bronx, New York

#116

Post by dwh33 »

I can now access the directory as well! However, when I upload photos, the process completes but the result is just a blank picture. This happens in both Firefox and Chrome. I also uploaded a family picture from my wife's account, but when I went to approve it in my account, I was just approving a blank picture (which I didn't do).

I just discovered the beta yesterday, so I have not had any successful picture uploads as of yet. Any suggestions?
Top
User avatar
aebrown
Community Administrator
Posts: 15155
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

#117

Post by aebrown »

dwh33 wrote:I can now access the directory as well! However, when I upload photos, the process completes but the result is just a blank picture. This happens in both Firefox and Chrome. I also uploaded a family picture from my wife's account, but when I went to approve it in my account, I was just approving a blank picture (which I didn't do).

I just discovered the beta yesterday, so I have not had any successful picture uploads as of yet. Any suggestions?
This is a recent problem, but I can confirm that it works as you say right now. My guess is that the issue is simply in the display of the pictures, but that the upload is working. So you're wise not to approve an apparently blank picture -- you would probably be approving a picture you can't see now, but that will appear later when this current problem is fixed.

I know that a week or so ago the picture uploads and management features were working fine, so I imagine it will be working again soon. In any case, I have reported the issue using the Feedback mechanism.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Top
zaneclark
Senior Member
Posts: 1282
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:
Contact zaneclark

#118

Post by zaneclark »

Still not working in Las Vegas......
Top
User avatar
mfmohlma
Senior Member
Posts: 855
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

#119

Post by mfmohlma »

zaneclark wrote:Still not working in Las Vegas......
Sorry Zane, it looks like it's working now for me as well. Try the usual - clearing caches, etc.
Top
User avatar
mfmohlma
Senior Member
Posts: 855
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

#120

Post by mfmohlma »

Alan_Brown wrote:This is a recent problem, but I can confirm that it works as you say right now.
...
In any case, I have reported the issue using the Feedback mechanism.
Thanks Alan. I'm seeing that pictures I uploaded in the past are not showing as well, with only a link stating "Photo" in its place. I'd bet its still residual from the authentication problems.
Top
Post Reply

Return to “Ward Directory and Map”