Church firewall erroneously blocks my personal domain

[jdlessley]

moderator note: The GSD has asked that the number(s) not be posted on the forum. This causes confusion for those in areas the number is different and unnecessary congestion on the Salt Lake switch. Instead, they recommend using the number for your area in the Wiki article Global Services Department.

[brysoncg1985]

Hi, I'm an STS. Just in case anyone here wanted it, the number for the Global Services Department (unless I'm mistaken) is [phone number removed].

And I found this post because I think I'm having a similar issue. According to a clerk in a ward in my stake, zscaler is blocking all websites, any website they try to access. He said, "The DNS is resolving correctly, but accessing the actual sites via those ports is getting blocked. I'm thinking maybe we need additional software and authentication, but I haven't been informed on any recent changes or anything we need to do on our end. The network was working OK on Sunday."

I'm good with A/V things, but computers? Not so much. Say "DNS" and you've lost me.

Anyway, OP, if you find a solution, please post here! And I'll make a note to do the same in case it helps anyone else. I'll probably call the number.

If you are still having internet issues at that building, you should call the GSC and tell them you are having issues with DNS; I found out late Oct. 31 that they had just rolled out a new DNS server listing, but there were issues at some buildings with the rollout; apparently fixing this issues does require tier 2 support.

[robyoungberg]

Thank you. And . . . I discovered that the issue may have been that someone had unplugged one or more of the ethernet cables. All is working now, but I'll remember this about the GSC and DNS for the future. Thanks.