My tablet is on Android 6.0.1. I updated every app and still have the same problem.sbradshaw wrote: ↑Tue Nov 28, 2023 10:13 amThe current version of the app (6.6.2) should support Android 6 and up.greg.walters wrote: ↑Mon Nov 27, 2023 7:30 pm I am having the same problem. Sadly I did a factory reset on my Samsung tablet hoping that would fix the problem. No such luck. What I initially noticed about a week and a half ago was that the app said I hadn't synced for three days. I was signed in at that time. I signed out and have never been able to sign back in. Still works fine on my Google Pixel 3 phone.
Is your tablet also on Android 7?
Do either of you have any system updates that need to be installed?
Unable to sign in
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greg.walters
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Re: Unable to sign in
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greg.walters
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Re: Unable to sign in
My wife said I may not experiment on hers.
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russellhltn
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Re: Unable to sign in
See if she can sign in on yours.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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greg.walters
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Re: Unable to sign in
No matter what is entered as the username it immediately fails. I never get to the password part.
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rskildum
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Re: Unable to sign in
That is what I think is the significant part. It has nothing to do with our church accounts. It has to be something to do with the app or the OS on the Samsung Galaxy tablet. Is there a way to find out when the latest update to the App was. We both seemed to have the same problem at the same time. I wonder if it is possible to go back to an older version of the App.
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kathykaiser
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Re: Unable to sign in
I am having the exact issue.
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sbradshaw
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Re: Unable to sign in
The latest version of Android Gospel Library (version 6.6.2) was released on October 6th. Before that was 6.6.1 on September 19th, and 6.6.0 on August 15th.rskildum wrote: ↑Sun Dec 03, 2023 8:26 am That is what I think is the significant part. It has nothing to do with our church accounts. It has to be something to do with the app or the OS on the Samsung Galaxy tablet. Is there a way to find out when the latest update to the App was. We both seemed to have the same problem at the same time. I wonder if it is possible to go back to an older version of the App.
Version 6.7.0 is currently in beta, for those who are opted in to the beta, but it sounds like that doesn't apply in your case.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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sbradshaw
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Re: Unable to sign in
Are you using a VPN, or do you have web filtering on your network, that might be blocking the app from connecting to the Church servers for signing in?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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rskildum
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Re: Unable to sign in
No nothing like that that. I do not even think it gets to a point of connecting to the church servers unless the app checks the username before asking for a password.
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greg.walters
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Re: Unable to sign in
If that was was true I wouldn't be able to sign in on my android phone. My wife's tablet is still signed in. Is there a way to contact the developers to get some troubleshooting guidance?