Tech Forum

As was mentioned, a search for "church authenticator" in either app store returns the correct app at the top of the list.

For iOS: https://apps.apple.com/us/app/church-authenticator/id1141071127
For Android: https://play.google.com/store/apps/details?id=org.lds.authenticator

In either case, you MUST turn off 2-step verification before you dispose of, or factory reset, your phone. You'll be locked out of your church account on ALL devices if you don't.

Mikerowaved wrote:In either case, you MUST turn off 2-step verification before you dispose of, or factory reset, your phone. You'll be locked out of your church account on ALL devices if you don't.

I think some third party Authenticators make it a little easier to change phones.

I had this exact issue - got a new phone and forgot to change the 2FA before I wiped the old one. Per the recommendation above, I contacted the Global Service Center (https://www.churchofjesuschrist.org/hel ... r?lang=eng). They removed the 2FA so I could sign in and reconfigure. Setting up multiple methods (including text) this time...