Disbursement emails getting sent to old email address

[CadenDickson]

I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.

[garystroble]

I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.

Contact the GSD on this and good luck. It took them a year to fix a similar issue for me with survey's from the GSD coming to my old email address, and the Church store still has my old email address as a default.

[russellhltn]

I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.

Try this: Go to account.churchofjesuschrist.org, on the left, click on "Recovery and Notifications" and make sure the email in there is correct. This email is used if you need to recover the account. It's not something the clerk can see nor change. Perhaps the financial system is using that email instead of your more public contact email.

Note that updating this may change your contact email, but the reverse is not true.

[CadenDickson]

I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.

Try this: Go to account.churchofjesuschrist.org, on the left, click on "Recovery and Notifications" and make sure the email in there is correct. This email is used if you need to recover the account. It's not something the clerk can see nor change. Perhaps the financial system is using that email instead of your more public contact email.

Note that updating this may change your contact email, but the reverse is not true.

Thanks, this located also has the correct email.

[CadenDickson]

I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.

Contact the GSD on this and good luck. It took them a year to fix a similar issue for me with survey's from the GSD coming to my old email address, and the Church store still has my old email address as a default.

Thanks, I will reach and see what we can do.

[BrianEdwards]

Thanks, I will reach and see what we can do.

Could you also make sure you return here and post an update? Sometimes members post a question in the Forum, then find a solution, but we never hear about it. Posting an update will help others down the road who come here with the same question. Good luck!

[sbradshaw]

… and the Church store still has my old email address as a default.

For the Online Store, have you tried updating your email address here?
https://store.churchofjesuschrist.org/myprofile

[garystroble]

… and the Church store still has my old email address as a default.

For the Online Store, have you tried updating your email address here?
https://store.churchofjesuschrist.org/myprofile

Yes and it is correct there, so don't know what the problem is.