Login Problem

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
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srodri31
New Member
Posts: 1
Joined: Wed Jan 15, 2025 8:24 pm

Login Problem

#1

Post by srodri31 »

I'm logged into my account, but when I try to highlight a scripture, itn in, even thoug tells me to sigh I'm already signed
rmrichesjr
Community Moderators
Posts: 4126
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Login Problem

#2

Post by rmrichesjr »

srodri31 wrote: Wed Jan 15, 2025 8:26 pm I'm logged into my account, but when I try to highlight a scripture, itn in, even thoug tells me to sigh I'm already signed
There's a possibility that could be a symptom of the cookie buildup problem. To determine whether the cookie buildup problem is at fault, try it in private or incognito mode. If that fixes things, then clear your browser's cache and delete relevant cookies. That should fix it for a while (until the cookie builds up in size again).
jdlessley
Community Moderators
Posts: 10384
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Login Problem

#3

Post by jdlessley »

rmrichesjr wrote: Wed Jan 15, 2025 9:23 pm
srodri31 wrote: Wed Jan 15, 2025 8:26 pm I'm logged into my account, but when I try to highlight a scripture, itn in, even thoug tells me to sigh I'm already signed
There's a possibility that could be a symptom of the cookie buildup problem. To determine whether the cookie buildup problem is at fault, try it in private or incognito mode. If that fixes things, then clear your browser's cache and delete relevant cookies. That should fix it for a while (until the cookie builds up in size again).
This could also mean your Church account does not have your membership record number (MRN) recorded in it. Log in to your account at account.ChurchofJesusChrist.org and see if your MRN is displayed in your profile in the Membership Record Number (MRN) section.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
Posts: 35516
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Login Problem

#4

Post by russellhltn »

I don't think one has to be a member to highlight scriptures.

There's lots of other functions that require membership, but I don't think that's one of them.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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