Tools not the same as church website

Any discussions around the Member Tools App on various mobile and electronic devices
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Therustmans
New Member
Posts: 1
Joined: Tue Jul 09, 2024 4:35 pm

Tools not the same as church website

#1

Post by Therustmans »

Just so the rest of you know what I did and it worked.

For some reason a released Branch/Ward President/Bishop was still showing as a member of our branch but he had been released months before but only in tools. Church website didn't show him. My current branch President messaged me about a calling I had entered months ago not showing up in tools app but was there on the church website.

I Un-installed the app and reinstalled it and it corrected it after a sync. Hadn't ever done that even with a sync every time I use tools. My Branch President tried it after me and it corrected his also.

Hope this helps someone else with the same problem.
russellhltn
Community Administrator
Posts: 35570
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Tools not the same as church website

#2

Post by russellhltn »

While that works, I'd try "Refresh" found under "Settings" first. "Refresh" redoes the data, while sync only brings changes.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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