Name Listed Multiple Times in Member Tools
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jagflynn
- New Member
- Posts: 25
- Joined: Sat Jul 20, 2013 12:34 pm
Name Listed Multiple Times in Member Tools
See the attached screenshot. Each spouse's name is listed four times in Member Tools. Their adult child's name is also listed four times. Their minor children's names are listed two times. The family's records were moved into my ward on 29 September. Their callings from their previous ward still show in Member Tools, but not in LCR. Any suggestions about resolving these issues?
Last edited by russellhltn on Sun Oct 20, 2024 6:19 pm, edited 1 time in total.
Reason: Removed personal information as this forum is public.
Reason: Removed personal information as this forum is public.
jagflynn@hotmail.com
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russellhltn
- Community Administrator
- Posts: 35471
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Name Listed Multiple Times in Member Tools
Sorry, I had to remove the attachment as this is a public forum and you posted names of actual members.
I'd try doing a Refresh in Member Tools, or even a logout and login. Sync doesn't always work properly.
But before that, I'd use the Feedback option in the Member Tools app to get that in front of the developers.
I'd try doing a Refresh in Member Tools, or even a logout and login. Sync doesn't always work properly.
But before that, I'd use the Feedback option in the Member Tools app to get that in front of the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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jagflynn
- New Member
- Posts: 25
- Joined: Sat Jul 20, 2013 12:34 pm
Re: Name Listed Multiple Times in Member Tools
Data refresh in Member Tools settings fixed the issue. Thanks!
jagflynn@hotmail.com