My family and I moved to a new stake and when we transferred our records, our household picture was reverted back to a prior version and our preferred names are no longer there.
I worked with our new ward clerk to update my kid’s names (since I couldn’t find a way to do that on tools or online).
When I checked my preferred name online it’s showing, but it’s not showing on the app. It’s also grayed out so I can’t update it.
Any thoughts on why my data online wouldn’t match tools?
I did refresh and re-sync my data.
Thanks!
Preferred name online and in tools don’t match
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bsummie
- Member
- Posts: 68
- Joined: Mon Apr 11, 2011 9:56 pm
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russellhltn
- Community Administrator
- Posts: 35058
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Preferred name online and in tools don’t match
Did you check your name as recorded in https://account.churchofjesuschrist.org?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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bsummie
- Member
- Posts: 68
- Joined: Mon Apr 11, 2011 9:56 pm
Re: Preferred name online and in tools don’t match
Yep, it’s correct there.russellhltn wrote: ↑Mon Jul 29, 2024 3:12 pm Did you check your name as recorded in https://account.churchofjesuschrist.org?
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jonesrk
- Church Employee
- Posts: 2437
- Joined: Tue Jun 30, 2009 8:12 am
- Location: South Jordan, UT, USA
Re: Preferred name online and in tools don’t match
The preferred name in Church account is not the same as your preferred name on your membership record. Just like you had your clerk update your children's preferred names he can update your membership record preferred name.