Account recovery

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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wjhom03
New Member
Posts: 2
Joined: Sun Jun 09, 2024 11:21 am

Account recovery

#1

Post by wjhom03 »

I’m a ward clerk and I am trying to help a member recover their account they have their MRN and the verification code isn’t being sent to their email. How can I help them get into their account
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russellhltn
Community Administrator
Posts: 35512
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account recovery

#2

Post by russellhltn »

Give them the phone number for support/GSD and have them call.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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wjhom03
New Member
Posts: 2
Joined: Sun Jun 09, 2024 11:21 am

Re: Account recovery

#3

Post by wjhom03 »

Where do I find the number
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russellhltn
Community Administrator
Posts: 35512
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Account recovery

#4

Post by russellhltn »

https://tech.churchofjesuschrist.org/wi ... Department
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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