Church firewall erroneously blocks my personal domain

[hjk321]

I have a domain name that I use to host a few services out of a vps. Sometimes I need to access these services from church WiFi (for instance, downloading a Sunday school PDF from my nextcloud). Unfortunately the entire domain has been false-flagged as a gambling website (?!?!) by the church firewall and I can't access anything. There's a button to "report an inaccuracy" but this just takes you to the third party provider page which requires you to be a customer to actually report anything. I really don't see why the domain was flagged in the first place, since to my knowledge it has never been registered before me.

There are of course workarounds (such as using mobile data), but it just doesn't sit right with me that my domain is completely inaccessible from every church building. Is there any hope of contacting anyone about getting this fixed, or am I out of luck?

[lajackson]

Unfortunately the entire domain has been false-flagged as a gambling website (?!?!) by the church firewall and I can't access anything.

You may wish to discuss this with your stake technology specialist. He has not control over the matter, but he does have contacts.

[russellhltn]

Unfortunately the entire domain has been false-flagged as a gambling website (?!?!) by the church firewall and I can't access anything.

The church uses a commercial filtering service to classify webpages. You might want to do some research as to how these filtering systems work and how to guide them to come up with a correct classification. Otherwise, you could still have the same problem when you try to access the page from other non-church locations.

[hjk321]

Hi guys, thanks for the replies, but my local technology specialist has no idea who to contact, and I can't work directly with zscaler (the church's filtering provider) since they require me to be a customer to report an inaccuracy.

Maybe I'll try submitting feedback on the church website and see where my case ends up getting transferred to.

[davesudweeks]

Maybe I'll try submitting feedback on the church website and see where my case ends up getting transferred to.

Another option is to get the phone number for the Global Service Department from your clerk and give them a call. They might be able to identify who you can speak with. I think some of them are volunteers or church service missionaries so it may take a couple of requests to get to someone with a level of expertise to understand your specific situation.

[russellhltn]

At one time a STS could put in suggestions for sites that shouldn't be filtered, but that seems to have been removed.

[hjk321]

Still stuck on tier 1 and they're giving me the usual runaround (template emails irrelevant to the issue, etc). I'll try a phone call in a few days, and I also have a few contacts at the GSD I can try. Will update if anything comes of this.