Can’t open church articles or Come Follow Me on my iPhone 11 anymore
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- New Member
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- Joined: Sat Oct 15, 2022 1:04 am
Can’t open church articles or Come Follow Me on my iPhone 11 anymore
I can’t open articles or talks on church website on my iPhone and can’t on my Samsung tablet either. It opens as a blank page with the church logo but there is no content. I can search a topic and results are shown but I can’t actually read the articles etc. if I want to see conference I have to open using YouTube. If I try through website, pages are blank. Does someone know why this may be happening?
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- Community Moderators
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- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Can’t open church articles or Come Follow Me on my iPhone 11 anymore
For Church website issues involving odd symptoms, please try clearing your browser's cache and deleting relevant cookies. There's a known problem with cookies that manifests itself in very strange ways. Deleting all Church-related cookies is the quickest solution/workaround. If your browser had somehow cached a corrupted version of a website file, that could also cause strange behavior. Clearing the cache would solve that.
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- New Member
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- Joined: Sat Oct 15, 2022 1:04 am
Re: Can’t open church articles or Come Follow Me on my iPhone 11 anymore
Thank you for the suggestions. I just cleared all cache, history and website data and deleted cookies and unfortunately it didn’t resolve the issue. Thank you for responding!!!
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- Community Moderators
- Posts: 3977
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Can’t open church articles or Come Follow Me on my iPhone 11 anymore
Please send feedback via the 'Feedback' button or link--on the app if you're using an app, or on the website.
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- New Member
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- Joined: Sat Oct 15, 2022 1:04 am
Re: Can’t open church articles or Come Follow Me on my iPhone 11 anymore
Thank you. I’ve done that a couple of times. Should I expect to hear back?
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- Community Moderators
- Posts: 3977
- Joined: Thu Jan 25, 2007 11:32 am
- Location: Dundee, Oregon, USA
Re: Can’t open church articles or Come Follow Me on my iPhone 11 anymore
You should expect to hear something back, although their usual first response is to tell you to clear the browser's cache and delete cookies. Stating up-front that you have already done that would often avoid that step. After that, there ought to be some kind of response, even if it is from a first-level service missionary. Asking a question, such as whether they know of any workarounds, when the problem might be fixed, etc. can help get a response.
Another thing to check is whether a response to the feedback ended up in a spam bucket.