I am the RS President and several people have suggested I update my number
....it is changed online, but doesn't show up on the Tools App. How can I make this happen for my and for my husband?Thanks,
Donna O'Leary
Casa Grande AZ 1st Ward
Updated phone # on website not transferring to Tools App
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DonnaCO
- New Member
- Posts: 1
- Joined: Fri Mar 19, 2021 10:22 pm
Updated phone # on website not transferring to Tools App
We had to get new phone numbers and thought we had changed them...however the changes are not reflected in Tools. I am unable to find a way to make the changes.
I am the RS President and several people have suggested I update my number ....it is changed online, but doesn't show up on the Tools App. How can I make this happen for my and for my husband?
Thanks,
Donna O'Leary
Casa Grande AZ 1st Ward
I am the RS President and several people have suggested I update my number
....it is changed online, but doesn't show up on the Tools App. How can I make this happen for my and for my husband?Thanks,
Donna O'Leary
Casa Grande AZ 1st Ward
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russellhltn
- Community Administrator
- Posts: 35519
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Updated phone # on website not transferring to Tools App
Keep in mind there's a "household" number as well as a "personal" number for each individual. Make sure to check both.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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garystroble
- Senior Member
- Posts: 841
- Joined: Thu Oct 20, 2016 4:34 pm
- Location: near Milwaukee, Wisconsin, United States
Re: Updated phone # on website not transferring to Tools App
Have also found here that tools does not update phone numbers very promptly at all lately, sometimes takes days. Must be another sync issue. A refresh data by the user should bring in the new number, but it can be a more cumbersome process and most members do not know that option even exists.