Can't access YouTube Studio at church

[craiggsmith]

I had posted this in the broadcasts forum but thought it might be better here. We have noticed that if we don't access YouTube studio at home first, we can't access it at church. It seems to generate a new URL each time it generates a new key or something like that. Yes, we tell everyone to schedule the broadcast ahead of time and enter the key into OBS at home, and then you don't even need to open YouTube Studio, but for testing or emergencies this is a problem.

[russellhltn]

Sounds like a filter problem. By accessing it at home, you're loading the DNS lookup into cache, bypassing the filter.

Are you using a wired connection, or wireless. If wireless, are you going though the splash screen?

[craiggsmith]

I have tried both wired and wireless with the same result, and yes, went through the splash screen for wireless.

I would like to have someone from HQ look into this; I was hoping they would be monitoring this but should I just log something with the service desk?

[Mikerowaved]

...but should I just log something with the service desk?

Unfortunately, I don't think you'll get much support from the church for streaming to YouTube.

[russellhltn]

Are you using your own DNS? The church only supports using theirs.

[craiggsmith]

Unfortunately, I don't think you'll get much support from the church for streaming to YouTube.

You're right.

Are you using your own DNS? The church only supports using theirs.

No, standard configuration. This problem occurs with every computer and every browser we've tried. Note that we don't get a site blocked message, it goes to the site, but it's just a blank page.

[Biggles]

What about the Internet Filter Policy? I think that if the setting is anything other than Managed this might block YouTube. Worth double checking.

[craiggsmith]

What about the Internet Filter Policy? I think that if the setting is anything other than Managed this might block YouTube. Worth double checking.

Thanks, but yes, I tried that. We did have it set to Moderate so set it back to Managed but it had no effect.

[Biggles]

A thought, did you reboot the firewall after changing the setting?

[russellhltn]

A thought, did you reboot the firewall after changing the setting?

I've found that you need to reboot, or at least reconnect the computer in question to get the new filter policy. Although, resetting the firewall will reset all connections.