Problem signing in to CDOL

[williamjackson]

Right now when I attempt to sign in to CDOL, I get a friendly red message at the top of the page:

An error occurred during login, please log in again.

I do not know if this is related, but I recently changed my LDS Account user name. When I attempt to sign in with my old user name, I get this expected result:

The following error(s) must be corrected:

• Incorrect username or password;

I am a ward clerk and I have used CDOL before, and I still have normal access to Leader and Clerk Resources, the LDS Store, and other sites that use the LDS Account. CDOL is the only site that is giving me trouble.

[jonesrk]

I'll look into it.

[jonesrk]

It looks like we might have a problem handling the changed user name. I updated your user name in our database. Give that a try and see if that works.

[williamjackson]

I just signed in without a problem. Everything looks great. Thank you for the quick response!

[tpayton1]

I am having the exact same problem, I had to change my username from travis.payton because the "." in the username did not work with the tech.lds.org projects or other services. Now I can sign into the projects section, but cannot access cdol anymore.

[jonesrk]

I am having the exact same problem, I had to change my username from travis.payton because the "." in the username did not work with the tech.lds.org projects or other services. Now I can sign into the projects section, but cannot access cdol anymore.

Your user info is fixed in CDOL now.

[tpayton1]

Wow, thank you for the super fast reply! It works like a charm again. Thanks!